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Flexible Schedule
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Virtual Opportunity
Purpose Statement: This position supports the Northeast Division’s (DIV) Fund Development (FD) department. We seek an exceptional technical writer / content creator to support the Northeast Division’s Business Development team. This volunteer will help accelerate fundraising from first-time corporate and foundation donors capable of investing $100,000+. They work closely with the Senior Partner in charge and other volunteer professionals on the team. The Technical Writer / Content Creator will craft communication to engage, inform, cultivate, solicit, and steward sophisticated executives. The writer will create materials that capture attention and move the reader to action. Responsibilities: Specific assignments vary. Sample tasks include: Attend and actively contribute to two weekly meetings (both virtual). Full team meeting: Thu 12:00PM to 1:00PM (EST); business planning team huddle, Mon 10:30AM to 11:00AM (EST). On-call availability outside of scheduled meetings strongly preferred. Time Commitment/Length of Appointment: 15-20 hours per week (variable) - 1 year commitment Compose clear, concise, and compelling emails, concept notes, proposals, reports, PowerPoint presentations, thank you letters, social media posts or other messaging. Source, analyze and distill program content needed to create communication; inclusive of online research and fact-finding calls with Red Cross subject-matter experts. Create and maintain communication tools/resources, updating the team’s SharePoint folder. Identify and source needed information / leadership insight to fulfill tasks. Collaborate with peer volunteers to advance strategies and engage prospects/donors. Master Red Cross funding opportunities, incorporate this insight into communication. Proofread and edit external-facing documents prepared by the Sr. Partner and others. Join the Sr. Partner and others on virtual mtgs with internal business partners; distill this insight into clear, concise, donor facing messaging. Qualifications: Required: Bachelor’s degree or higher in business, communications, English, marketing, or equivalent relevant experience. Must be over the age of 18 Demonstrated success in corporate / executive communication, marketing and/or technical writing, preferably with a large, complex, entity. Advanced skills in Microsoft Office, specifically Word, Excel, and PowerPoint. Broad curiosity, exceptional research, analysis, synthesis, and collaboration skills coupled with a C-suite mindset, affable approach, and meticulous attention to detail. Receptivity to and advocacy for new approaches, including tools such as ChatGPT. An intuitive thinker able to work independently. Initiate and prioritize projects with minimal direction. A diplomatic leader able to receive and provide constructive feedback/process improvement recommendations. Agile and able to pivot between various projects, particularly in times of disaster. Able to recruit, mobilize, instruct, and manage other volunteers, as needed. Diplomatic and discrete in handling sensitive donor information and with negotiations. The iterative nature of this work requires a volunteer with a flexible schedule. Resume submission and one of your writing samples Willingness to comply with current public health and Red Cross policies Must reside in the United States
Date Posted: 2024-04-08
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Flexible Schedule
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Virtual Opportunity
This position supports the National Headquarters (NHQ) International Services Department's (ISD) Business Operations unit. The Special Projects Continuous Process Improvement (CPI) & SharePoint (SP). Volunteer works to implement CPI-based projects in SharePoint to improve client service delivery within ISD. This position will support in various capacities (SP designer, CPI analyst, archivist, Information Management (IM) Knowledge Management (KM) in collaboration with the CPI team. Responsibilities Under guidance and supervision of ISD SharePoint Admin and in collaboration with the CPI team, the volunteer will: Collaborate with individuals and teams to understand their SharePoint needs and work on solutions to provide an intuitive, end-user experience. Design, build and maintain SP content to include site pages, document libraries, lists, etc. using O365 tools and capabilities (Teams, PowerAutomate, Outlook, etc.) for process improvement. Participate in curation and maintenance of SharePoint guidance and resources Migration of documents and data to new structure Create, maintain, and implement records management systems and/or archiving Clean-up of existing data Ongoing site administration as needed, which may include adding new features to site, updating security and permissions, adding new users Time Commitment/Length of Appointment: 8-10 hours/week, with at least 2-3 hours/week during M-F, 9am-4pm EST/3-6 months, renewable dependent upon need, interest, projects, and skills Required: Reliable access to resources needed to volunteer 100% virtually. Substantial experience with SharePoint administration, design and development Ability to work with technology, and interest in learning new IT solutions/platforms Interest in learning and working on CPI projects. Broad understanding of the American Red Cross and its services. Enthusiastic about the American Red Cross mission and programs Detail-oriented, thorough, and reliable. Produces high-quality work and sees projects through to completion. Follows through and up. Exceptional people skills to understand and meet the needs of a diverse audience, in person and remotely. Comfortable working independently and with minimal supervision Reliable access to internet during volunteer hours Resume submission Willingness to comply with current public health and Red Cross policies. Preferred: SharePoint certification
Date Posted: 2024-04-25
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Flexible Schedule
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Indianapolis, IN 46202
This position supports the National Headquarters (NHQ) Services to the Armed Forces (SAF) department. The purpose of the logistics warehousing activity is to maintain the warehouse that stores SAF staff clothing. The role of the Warehousing Volunteer is to complete assigned tasks successfully based on the key responsibilities below. Responsibilities and expectations include but are not limited to: Forecast Red Cross uniform item needs Purchase Red Cross uniform items Accurate and timely processing of inventory upon arrival of new orders. Maintain current inventory and records of previous disbursement Maintain and scan vendor files. Maintain receipts and do monthly Purchase Card (PCard) reconciliation Transport items within a 50-mile radius of Indianapolis Required: Required: Be able to report to Red Cross Warehouse at 2135 North Illinois Street Indianapolis, IN 46202 and deliver materials within a 50-mile radius of this address, as needed. Must have a valid State Driver’s license, subject to a Motor Vehicle Record check. Comfortable standing for extended periods of time Comfortable working independently and as a part of a team. Comfortable working behind the scenes. Familiarity with proper moving, lifting and storing of material. Comfortable using technology independently. Good organizational skills, responsible and punctual. Reliable access to transportation. Demonstrates active listening skills. Ability to implement Standards and Procedures and follow associated job tools including reporting requirements. Ability to complete assigned tasks. Ability to use materials and space effectively. Ability to participate and contribute to regular meetings. Ability to acquire and evaluate information Ability to research and conduct resourcing requirements. Ability to place orders for goods. Ability to scan and email packing slips Ability to maintain inventory Ability to obtain and maintain a Purchase card, including monthly reconciliation. Ability to pull and sort orders for employees as needed. Ability to lift and carry up to 50 pounds Customer Focus Building: strong customer relationships and delivering customer-centric solutions. Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Values Differences: Recognizing the value that different perspectives and cultures bring to an organization. Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.
Date Posted: 2024-03-20
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Flexible Schedule
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Virtual Opportunity
This position supports the National Headquarters (NHQ) Product Adoption Team of the Business System Integration (BSI) department. In fostering a highly functional and lean agile product development environment, the skilled Business Process Analyst will help to map out, develop, and maintain systems, processes and procedures supporting our digital product development, adoption, and utilization. S/he will also support building systems that help to efficiently organize, create, use and/or share collective knowledge within the RC Care team, and in the process, making best practices easy to find, leverage, or replicate. The HS-BSI team aspires to create human-centered digital experiences for our workforce and clients, and to ensure our digital products support successful Red Cross mission delivery. This is a 100% virtual (volunteer-from-home) opportunity. Responsibilities Systems/Process Improvement: Audits existing RC Care product-management systems and processes and produce reports highlighting strengths, weaknesses, and opportunities. Identify and engage pertinent business process owners and RC Care stakeholders (business, program, volunteers, end-users, etc.) to update existing business processes or create new ones covering observed gaps. Design simple to complex flowchart, sequence workflows, and other business process diagrams (as-is and to-be states) using Lucidchart to explore, annotate, test, or ideate. Document updates and version controls for different systems and business processes evaluated. Create and track metrics and performance indicators measuring impact of process changes. Research and apply industry best practices and guidance for transforming traditional systems, processes, and procedures into efficient lean agile methodologies and optimized tools. Knowledge Management Create high-level mapping for the different RC Care Product/UX resource libraries, guides, and day-to-day tools, clearly indicating when (and how) to leverage each product operations artifact. Update and streamline RC Care Product’s confluence resources, knowledge articles, and training aids. Demo process improvement deliverables or new findings in the weekly-scheduled RC Care Show and Tell sessions. Identify product operation areas suitable for Automation and explore the scope and application of available options. Time Commitment/Length of Appointment: 10-16 hours per week at the start with potential for time commitment to be reduced towards the end of volunteer duration. Although many of the responsibilities can be completed by the volunteer on their schedule, we strongly encourage the initial engagements to be completed within the American Red Cross business hours (9am-5pm Eastern Time) since the scope of some of the assigned tasks requires frequent meetings with many of the business process owners who are only available within the business hours. The volunteer is responsible for tracking and submitting their worked hours./6 months Qualifications Required: Minimum of two years of experience in project management, organizational development, change management, business process management and improvement, or related work. 2+ years of related experience analyzing and designing process workflows and flowcharts (as-is and to-be states) to explore, annotate, ideate, and solve for business solutions. Experience with Lucidchart or other process flow tools, a plus. Strong business and market research skills. Strong analytical skills with great proficiency in using Excel. Proficiency in creating and/or tracking metrics and KPIs for business process initiatives. Ability to work independently and as part of a team: You must be able to manage your own workload but also collaborate effectively with developers, designers, and other stakeholders. Enthusiasm about using technology to improve the delivery of services to Red Cross clients and ability to communicate, coach, and train others in the use of business process-related technologies and platforms. Meticulously detailed-oriented with excellent organizational skills in a digital work environment, expert-level communications skills through phone, email, and instant messaging and comfortable using mobile and desktop technologies. Flexibility and ability to meet deadlines and work in a matrixed reporting structure. Empathetic and friendly to diverse range of people and their unique abilities. Willingness to comply with current public health and Red Cross policies. Reliable access to resources needed to volunteer 100% virtually regular internet access and email account. Must submit Resume to be considered for this position. Preferred: Bachelor’s degree or equivalent experience. Experience in Jira. Familiarity or interest in ISO 9001:2015 - Quality management systems. Proficiency in relevant documentation and content management systems such as Confluence, SharePoint or online documentation platforms. Comfortable facilitating meetings and presentations. A problem-solver with systems and logical thinking and a growth mindset.
Date Posted: 2024-04-25
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Flexible Schedule
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Virtual Opportunity
This position supports the National Headquarters (NHQ) Training Services department. This is a 100% virtual (volunteer-from-home) opportunity. The Service Delivery, Program Implementation and Training Strategy Volunteer Partner reports to the Senior Manager, Service Delivery Process Development and is responsible for strategizing and managing the development of implementation and compliance of Training Services products and programs to include, but not limited to, First Aid/CPR/AED, Basic Life Support, etc. for all Service Delivery paid and volunteer staff and strategic partners. This position will assist with the implementation of training plans of all new products and in addition to help facility the Instructor Observation and Bazzarvoice customer experience programs. Responsibilities: Collaborates with the Product Team on the implementation of new Training Service Products in Service Delivery field team structure, including Partner Services. Provides ongoing training to ensure product education and compliance for field team and strategic partners. Supports the implementation and execution plans for release of new or revised products for Service Delivery. Serves as subject matter expert to Sr. Manager. Collaborates on training needs and alignment with upcoming products. Partners with Sr. Manager to develop change management and communication plans for Service Delivery & Partner Services. Partners with Sr. Manager to ensure Instructor Observation & Bazaar Voice program reporting is maintained in PowerBI. Other duties as assigned Qualifications: Required: Minimum of 2 to 3 years of successful related experience, preferably in working with field teams to develop or manage operational processes. American Red Cross instructor certification in First Aid/CPR/AED and Basic Life Support Professional written and verbal communication and interpersonal skills Innovative and proactive decision-making skills with strong vision with a demonstrated ability to create and coordinate workflow, delegate tasks and implement necessary changes. Intermediate computer skills and demonstrated ability to utilize MS Office programs & Power BI. Preferred: An understanding of ARC Training Services sales and service delivery operations. Instructor Trainer or Instructor Trainer Educator certification. Working knowledge of Salesforce.com as it relates to Training Services, Red Cross Learning Center, Webi, Skedulo, SharePoint, and Microsoft Teams .
Date Posted: 2024-04-19