Crisis Text Line

Cause Area

  • Children & Youth
  • Community
  • Computers & Technology
  • Crisis Support
  • Health & Medicine


--New York, NY 10010 United States

Organization Information

Mission Statement

Crisis Text Line provides free, 24/7 support for those in crisis across the US.


Text 741741 from anywhere in the USA to text with a trained Crisis Counselor.

Crisis Text Line trains volunteers (like you!) to support people in crisis. With 21 million+ messages processed to date, we’re growing quickly, but so is the need.


Would you recommend Crisis Text Line?
90 reviews Write a review
by Patricia Z. (December 8, 2023)
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by GABRIELLE C. from Granada Hills, CA (October 10, 2023)
I want to help people get better and get to know how we can make out mental health treated.
by Sandeep K. from IN (October 5, 2023)
I think it will be great if more and more people can work with such organizations.
by Manisha J. (September 22, 2023)
Great opportunity to learn and build skill set expecially as a peer
by Ashley G. (July 28, 2023)
Everyone knows someone, and that person knows somebody else. It’s understandable for mental health to not be talked about, even though it has become more acceptable over the years. It can be difficult for those who may come from a background or culture that does not even believe in mental disorders. It is imperative for more people to be aware of this method of communication when they do not have that benefit in their lives.
by Lauren C. (June 19, 2023)
This program had great training that helped me have a wonderful first day supporting others. It has been fulfilling so far and I am looking forward to continuing working with this organization.
by Erica A. (June 9, 2023)
Super friendly place! Doesnt judge you! Makes u feel important
by Natalie M. from Midwest City, OK (April 28, 2023)
It's extremely rewarding to know you are making a difference in these people's lives by just having a conversation and letting them know they aren't alone.
by Kandi R. (March 20, 2023)
PRO: This organization provides a vital resource to people around the world. CON: The wait can be very long. Many of the crisis counselors are volunteers, so there are times when shortages happen. CON: When it comes to mental health issues this organization fully backs and promotes mental health drugs prescribed by doctors.
by Baylee R. (February 20, 2023)
Crisis Text Line has given me invaluable crisis intervention experience. Their training program is incredibly comprehensive - anyone willing to put in the hours will become a successful counselor. I'm able to connect with dozens of people every week, and I truly feel like I'm making a difference. I'm excited to use the skills I've gained through CTL in my Social Work career.
by Carla B. (February 13, 2023)
It's easy to find a volunteer opportunity that fits your interests.
by Ruthann F. from Vero Beach, FL (July 24, 2022)
It sounds like a good organization.
by Kailah C. (January 15, 2022)
I am here to volunteer for NHS for my school so if I was offering services for people to do. I would for sure recommend this organization to a friend or colleague.
by Melissa H. from VA (April 15, 2021)
In training to be a Crisis Counselor! I am very excited and have waited a long time for the opportunity to give back this way!
by Cha-Ron T. from Bronx, NY (December 9, 2020)
At this time, they don't need volunteers so why have this posted and congest the search engine.
by Michael C. from LYNBROOK, NY (September 3, 2020)
The people who have made this organization are so nice and caring and so helpful when you're in a bad spot or situation they help you through it they dont judge you
by Tara F. (May 18, 2020)
I think that this organization is extremely important during the coronavirus pandemic that is going on in the world right now. It is nice to have someone to talk to
by Nairim G. (April 13, 2020)
I think more people should be aware that all we need is each other.
by Breanna l. (April 4, 2020)
It is a great way to help people from the comfort of your own computer
by Brenna D. (February 13, 2020)
It makes me feel so happy to be helping people. The work here is extremely important. As a future health care provider I am determined to carry over what I am learning about someones biopsychosocial being and how to empathize better.
by Connie F. (February 12, 2020)
I am a certified life coach and working on a graduate degree in counseling. I know others who may be interested.
by Jennifer F. from Boise (November 18, 2019)
I went through the application process and have not heard back from the organization.
by Julia M. from South Pasadena, CA (July 3, 2019)
A transformative experience for the better. Crisis Text Line staff and volunteers are dedicated, caring, empathetic people who are there to listen to those in pain. I am thrilled to have now reached Level 3 Crisis Counselor status and it's all through the well-designed training program, nurturing coaches and supervisors and fellow Crisis Counselors. The goal of helping people in crisis reach a cool calm is the same for each and every conversation. I recommend Crisis Text Line to anyone wishing to make a difference is someone's life in a real and direct way.
by OSB O. from Burbank, CA (June 2, 2019)
Thx to your newsletter, you have directed me to several nonprofit agencies to checkout, and I am grateful. I presently help with my friends at the Catholic Worker Kitchen, in beautiful downtown LA. I shall look for something else which allows me to utilize my graduate degree in Psych and my MBA. Maybe some community activist groups, nonprofit agencies formed to help the poor, with their challengers for daily survive. Peace ~ O.S.B., Oblate
by Nakisha S. from Charlottesville, VA (May 21, 2019)
I just began training to become a Crisis Counselor on 5/20/19! The process was very user-friendly and they get back to you in SUCH a timely fashion! Be prepared to make your commitment for training and working on the platform. It's going to be AMAZING!
by Sharon D. (May 2, 2019)
The training and support you receive from this organization is amazing. Being a Crisis Counselor is the best decision I’ve ever made. The network of volunteers is a positive and energetic family.
by Kourtney B. (February 15, 2019)
I believe everyone needs someone out there to talk to or get advice when needed. Being a good listener as well as supporter can be a game changer in somebody’s life.
by Michaelene W. from Cheektowaga, NY (February 13, 2019)
I've learned a lot in a short time, we are very important to the people who need our help. I Don't take it litly . I take it very serious
by Randall B. (January 15, 2019)
Great opportunity to be able to help others with issues. Very useful experience as a pysch major.
by Nerges R. (December 23, 2018)
Volunteering with Crisis Text Line is one of the best decisions I've ever made. I'm 8 months in and a proud Level 5 Crisis Counselor. I typically set two hour shifts twice a week, and use my educational background in Psychology and the training that was provided to help listen and work with texters in pain. Volunteer at Crisis Text Line for a rewarding and special experience helping others who need you!
by Lindsay R. (December 3, 2018)
Crisis Text Line is an amazing organization! I felt supported through training and feel supported anytime I’m on the platform. I feel so connected even though I volunteer online and can’t stress how amazing the job satisfaction is.
by Kael C. (November 20, 2018)
I think helping people is a good way to give back to your community.
by SHELENE D. (October 16, 2018)
There comes a time when we all need someone. It's easier to speak with ppl that are not in your personal life and won't be so judgmental.
by Molly W. from Jackson, MO (October 1, 2018)
This is a great way to help a person in need. There are a huge number of people on there phones texting all of the time, if I could convince them to put that texting to good use, that would be great! We all go through hard times, even those who keep it on the inside ans this could be good for both parties.Mostly, you could be saving a life with just a few words.
by Doris-Jean P. from NC (August 16, 2018)
This is an incredible volunteer experience, from the training to the ongoing support and community. It is difficult work, but it is also incredibly rewarding work. I highly recommend volunteering with CTL!
by Stephanie C. from Cookeville, TN (August 12, 2018)
I feel every person needs to feel loved and heard. Volunteer work, to me, is a way to share my skills to assist those in need. I didn’t know where help was needed and this site has amazing opportunities in my community. I am currently a patient account representative for home health services and feel I have the knowledge and skill to help.
by Tralia R. from Irvine, CA (June 30, 2018)
I haven’t heard anything from the company yet regarding when to start or what’s the next step in the application process.
by Ellen M. from Yucca valley, CA (June 14, 2018)
CTL is an ana I gotta organization. I get to volunteer from home saving lives on my schedule. The support from the supervisors and other counselors is beyond reproach. I can’t recommend them highly enough.
by Maressa N. (June 7, 2018)
I have volunteered with Crisis Text Line for over 2 years now. Such a great organization and community to be a part of. Highly recommend to anyone interested.
by Fanny C. from Spencer, MA (April 24, 2023)
I’m still waiting for the decision. I submitted all my references and my approval for a background check in order to be part of the volunteer match but I was never called or assigned any task
by Daniella S. from Miami, FL (April 1, 2018)
They give you a thorough training and support and is very well organized and flexible to your schedule as you work from your own desk/lap top computer with texters who reach out for help. Taking them from a hot moment to a cool calm. The pros are always accessible and on hand to help you shine in your contact with those in need. And they really care about you and how you are doing as someone who is there for others. I have had the most fulfilling convos by text that in my life I never imagined having with strangers. It is a personal growth experience, where now I am more apt to be kind to others, knowing, as someone once said, that everyone is out there fighting their own battles. I am grateful to be a part of this amazing initiative and would recommend it for anyone to experience hands one helping others.
by Rebecca P. (March 17, 2018)
This is an incredible way to help people, lead by wonderful supervisors and a great training program. The community of other crisis counselors is an on-going learning community, but you end up learning the priceless skill of empathy and connectedness that comes from empowering people, most of all. Great way to volunteer your time.
by Kelly s. (March 15, 2018)
Crisis Text Line is an amazing organization. Volunteering for them is an honor and helping people in their time of need is awesome. It's daunting at first but the training gives you everything you need. Just bring your empathy.
by James M. (February 22, 2018)
I have experienced alot in life. I feel I would be a great person to advocate to anyone going through hard times will troubles in an effort to put them back on track one step at a time.
by Rachael R. from San Antonio, TX (February 19, 2018)
I absolutely love this organization. They provide people in crisis with a modern way of contacting a crisis line without needing to talk on the phone. This makes them more likely to open up about what they're experiencing. I feel I learned valuable skills that help me get them through their crisis during my volunteer sessions. You make your own hours and training is 6 weeks and about 34 hours, I believe. They do everything they can to help you feel prepared to assist those in crisis and the rewarding feeling you get when you help someone through, is amazing!
by kamora s. (January 19, 2018)
I would recommend this organization to a friend or colleague because of it's uses. I am 18 years of age and i have friends from 14-35 years old. Being a teenager/adult puts a lot of pressure of your mental/emotional well being & sometimes you don't have anyone to turn to.
by Kelly H. (January 9, 2018)
This is a great organization that can help so many people.
by Kristy M. from Princeton, WV (January 7, 2018)
I'm a Crisis Counselor and it's been a wonderful experience. I really enjoy helping people during their worst moments and the training I went through has been extremely helpful. If you volunteer you'll be part of a really great, supportive community as well. I'm really glad I signed up.
by Christina B. from BARTONVILLE, IL (January 5, 2018)
I have not heard anything I volunteered October 22nd and still have not heard a word.
by Genevie V. (December 3, 2017)
At the Crisis Text Line you are able to help people from the comfort of your own home. You are making a difference by listening and coming up with strategies to make individuals feel better, feel heard, and most importantly, stay safe in times of crisis.
by Abhigya G. (November 25, 2017)
Saving lives is very important and if everyone of us worked to make it happen, it would be very effective.
by Tracy P. (November 17, 2017)
Because the security system for online signup won't recognize me to move forward in the process and if this is indeed (phone help) from a distances I was interested.
by Diana B. from Ramona, CA (August 1, 2017)
Working on the crisis text line is a life-changing experience. The training is excellent and the opportunity to work with young people in crisis who text in for help is so very needed. It is an amazingly supportive, community and organization. Go for it!
by Michele T. from CAMBRIDGE, MA (July 17, 2017)
To help people that are in crisis. Being able to help them out with any resources available, and information. To better their lives during this difficult time in their lives.
by Lyndsey R. (May 24, 2017)
I'm currently accepted as a volunteer crisis counselor waiting to start my training. I think it's incredible what they're doing to help those in crisis.
by Leah T. (April 19, 2017)
Well, because I think if everybody did one good thing today... there would be a lot of good going on.
by Briana H. from Edinboro, PA (April 5, 2017)
Crisis Text Line is an incredibly well thought out, well made, and well executed volunteer operation that has the information available to prove that it is actually saving lives. Volunteering is so incredibly easy. You get plenty of training before being put into the thick of it, and the supervisors are always available to help you during your shift. You can take any shift(s) you want, as long as you meet 4 hours minimum a week. On top of that, you're constantly reminded how much you are appreciated for your work and dedication. CTL is most definitely the first volunteer operation that comes to my mind when people say they want to help others. I'd definitely recommend giving it a try if you're on the fence :)
by Marcee M. (March 31, 2017)
This is an amazing opportunity to give back and be a part of something bigger than yourself, especially if you are a person that cares about people. Volunteering with CTL has taught me how to be compassionate, empathetic (there's a difference between EMpathy and SYMpathy) and how to help someone through a situation that I may not have experienced myself, and may not even be able to understand, and in some cases be the deciding factor between a person's despair and their hope. It's intense at times, and it gets emotional, but undoubtedly one of the most fulfilling volunteering experiences I've had thus far. And you don't even have to lave your home. Hope this helps!
by Manuel M. from Fresno, CA (February 18, 2017)
I'm excited about your opportunities for volunteers
by Haroldeen D. from Wahiawa, HI (February 7, 2017)
I think everyone should volunteer.
by Debbie T. from Bryan, TX (December 5, 2016)
It's people caring about others and using their time to a worthwhile cause. Helping others in time of great need.
by Alina H. (November 30, 2016)
Great cause, efficient and professional training. Friendly and helpful staff. Wonderful experience!
by Anna C. from NEW BRITAIN, CT (November 13, 2016)
I would like to help out at this organization
by Sarah H. from Loudon, TN (November 10, 2016)
I think the main reason that I will share what I know about Crisis Text Line is because the work they do is so powerful, as insignificant as a text may seem. It can mean the difference between life and death, literally. I will be sharing this opportunity with everyone.
by Nicole K. (September 8, 2016)
Crisis Text Line is such an amazing org to be a part of. It feels so fantastic to be able to make an impact on so many lives (and I can do it from my couch)! The training and support I received from Crisis Text Line has been like no other org I've volunteered or work for. I've learned a ton, and have met so many great people in the large community of employees as well as volunteers from all over the country. It's been a great thing to put on my resume, and LinkedIN to boot! Don't hesitate! Apply to be a CC today!!!
by Darren M. (September 8, 2016)
It's an amazing opportunity to help people who need it most. The training is thorough and they really look after you as a volunteer and they care about you as a person. Being a CTL Volunteer has shaped my outlook on life in such a positive way. I would recommend it to anyone and everyone!
by Maureen C. from Waipahu, HI (September 7, 2016)
I have been volunteering with Crisis Text Line for six months and it is one of the most rewarding experiences I have ever had! People text in seeking support while they are going through a wide variety of stressors. We are there to listen with compassion and discuss coping skills and other resources that will help the texter. The 34 hours of training that you receive prior to going "live" equips you with what you need to feel confident talking with people about their struggles. Even so, if you're not sure how to handle a conversation, there are plenty of other counselors online to offer advice and suggestions as well as a supervisor who oversees everything that is happening. Living in Hawaii, I have a huge time advantage. Someone can be texting in at 2AM on the east coast, that is only 9PM in Hawaii. That means we can be a huge support to people on the main land without having to stay up late! If you want to know that you've made an impact in someone's life, become a crisis counselor!
by Kait V. (September 7, 2016)
I have volunteered for Crisis Text Line for 2 years and it has been an amazing experience. I started while I was in grad school for social work and I learned so much from Crisis Text Line. it was a great supplement to my education. It is meaningful work and I feel like I am really making a difference in the lives of others.
by Theodor M. (September 6, 2016)
Crisis Text Line is an amazing organization, using the medium of text to reach people in crisis nationwide. After an extensive training that helps build comfort talking about all sorts of crises people experience, we get to volunteer from home in our pajamas, saving lives as we go. The whole staff is warm and welcoming, making me feel really important as a volunteer crisis counselor. I think the cause is incredible, getting help to people who for whatever reason do not want to talk on the phone with a traditional hotline, and would rather stick to texting instead.
by Nya W. (September 2, 2016)
Volunteering with CTL was nothing short of amazing! It's humbling and heartwarming to know that we're helping strangers in their time of need. I've dealt with a variety of topics including suicide, body image and depression while engaging training skills and seeking support when necessary. I often received what now feels like the greatest words ever, "Thank you". I'm so glad I discovered the CTL family because I was able grow as an individual and make a deeper impact on others.
by Natalie M. (September 1, 2016)
Crisis Text Line provides a much needed service to people across the US struggling with a crisis, like suicidal thoughts, depression, anxiety, self-harm, eating disorders, and more. It is amazing to be a volunteer here. The community is like a family, you are never alone even though it's a remote volunteer job. There are always Supervisors on the platform to provide encouragement and feedback. There is a chat feature so you can communicate with other volunteers during your shift. I feel so supported. The texters are extremely appreciative of the help, it feels amazing to help strangers in their time of need. I recommend this volunteer work to anyone who wants to learn skills in active listening, volunteer on a flexible schedule, and literally save lives.

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