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ORGANIZATION: Crisis Text Line

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Mental health is a top concern in our communities. As a Crisis Text Line volunteer, you can actively provide support to people struggling with anxiety, depression, loneliness, stress, and other difficult situations affecting their mental health. What’s best about this opportunity is that it is fully remote , which means you can be a changemaker for someone from the comfort of your couch.

Crisis Text Line provides free, confidential, 24/7, text-message-based support for people in crisis in English and Spanish. Our service is powered by volunteer Crisis Counselors who have received our training and are equipped to support others in their moments of need through active listening techniques, de-escalation strategies and empathy.

Volunteering at Crisis Text Line is a significant and rewarding experience. As you learn how to empathize with people’s unique struggles through collaborative problem solving, you may find yourself developing new skills in communication and self-awareness that can benefit both your personal relationships and professional life while making a positive impact in the lives of others.

Click "I want to help" on our VolunteerMatch post and take a step today towards bettering yourself while making a significant difference in our community.

To learn more, or if you have any questions, please visit our website or email We can’t wait for you to join our amazing network of volunteers.

Crisis Text Line is an equal opportunity organization. We celebrate diversity and are committed to creating an inclusive environment for all employees and volunteer Crisis Counselors.

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About Crisis Text Line


--, New York, NY 10010, US

Mission Statement

Crisis Text Line provides free, 24/7 support for those in crisis across the US.


Text 741741 from anywhere in the USA to text with a trained Crisis Counselor.

Crisis Text Line trains volunteers (like you!) to support people in crisis. With 21 million+ messages processed to date, we’re growing quickly, but so is the need.


Advocacy & Human Rights
Children & Youth
Crisis Support
Advocacy & Human Rights, Children & Youth, Crisis Support


We'll work with your schedule.


This is a Virtual Opportunity with no fixed address.


  • Crisis Intervention
  • Counseling / Mental Health
  • Crisis Counseling
  • English
  • Spanish
  • Critical Thinking


  • Teens
  • People 55+
  • Group


  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Our self-paced online training takes ~30 hours to complete over a 2-week period. We ask that volunteers volunteer 200 hours, which we recommend be completed within a year, volunteering ~4 hours/week, with shifts that fit your schedule.
  • Volunteers must successfully complete a background check. Additionally, all volunteers must have a laptop computer and access to reliable internet access.

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