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KanCare Ombudsman Office/State of Kansas

Cause Area

  • Children & Youth
  • Community
  • Health & Medicine
  • People with Disabilities
  • Seniors


900 SW Jackson, Room 1041900 STopeka, KS 66612 United States

Organization Information

Mission Statement

To support KanCare/Medicaid members in navigating the Medicaid system and to resolve problems regarding services, coverage, access and rights.


The KanCare Ombudsman office helps KanCare/Medicaid members and applicants with concerns about getting services they need through KanCare/Medicaid. The KanCare Ombudsman Volunteer Program is designed to assist the KanCare Ombudsman in serving KanCare/Medicaid members and applicants regarding their services, coverage, access and rights.

We are here to answer calls and allow consumers to consult with a live volunteer. You don’t have to be an expert on Medicaid to volunteer; you will learn as you help others. Volunteers receive, at no cost, a minimum of 30 hours training and mentoring by an experienced staff member prior to starting their service as well as continuing education.


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