Office of Ombudsman for Long Term Care

Cause Area

Advocacy & Human Rights
Seniors

Location

540 Cedar StreetSt. Paul, MN 55164 United States

Website:

https://mn.gov/dhs/people-we-serve/seniors/services/ombudsman/

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Active Opportunities (1)

Certified Ombudsman Volunteer (COV)

Flexible Schedule | Virtual Opportunity

The Office of Ombudsman for Long-Term Care is program of the Minnesota Board on Aging. Regional Ombudsman and Volunteers work to enhance the quality of life and service for people receiving long-term care services and supports throughout the state. They have a passion for helping others and making a positive impact on the lives of those living in nursing homes and assisted living facilities. What does a Certified Ombudsman Volunteer (COV) do? Provides regular visits in long-term care facilities and builds strong relationships with residents Volunteers work with paid regional ombudsmen staff to ensure the health, safety and rights of long-term care customers. Supports complaint investigations and assists residents in resolving concerns Provide education about resident rights and person-centered principles Advocate for changes to improve residents’ quality of life and care Educate and inform residents, family members and care providers about the Ombudsman program Attends resident and family council meetings Assist with addressing improper transfer and/or discharge of residents Would you like to enhance the lives of residents living in long-term care through advocacy, education and empowerment? If you said yes, the Office of Ombudsman for Long-Term Care invites you to join us in making a difference, by becoming a Certified Ombudsman Volunteer (COV). The Certified Ombudsman advocates for residents to improve their quality of life and services. As a volunteer you will give only six hours a month, visiting with residents and building a trusting relationship. In your role as COV, you may receive complaints from residents, their friends, or relatives. You will work to resolve those complaints with the support of a Regional Ombudsman. The purpose of the program is to promote and protect resident’s rights and to assist in empowering residents to become self-advocates. When deciding on whether you want to volunteer, remember that more than half of residents in the nursing homes do not receive any visitors, some may get a visitor once a year or once a month. There is no question as to whether residents enjoy visits from people within their community, in fact, they truly love it. To learn more about becoming a volunteer, contact Marie Kessler at marie.l.kessler@state.mn.us or 651-890-6308.

Date Posted: Nov 4, 2022

Organization Information

Mission Statement

Enhancing the quality of life and quality of services for consumers of long-term care through advocacy, education and empowerment.

Description

The Office of Ombudsman for Long-Term Care is a program of the Minnesota Board on Aging. The Office advocates for adults needing or receiving long-term care. The Office promotes person-centered living that respects individual values and preferences and preserves individual rights. Regional Ombudsmen and Volunteers work with consumers, their families, health care and service providers and public agencies to ensure the health, safety, welfare and rights of long-term care consumers.

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Office of Ombudsman for Long Term Care

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