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Certified Ombudsman Volunteer (COV)

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Office of Ombudsman for Long Term Care

Certified Ombudsmen Volunteers Make a Difference.

The Office of Ombudsman for Long-Term Care is program of the Minnesota Board on Aging. Regional Ombudsman and Volunteers work to enhance the quality of life and service for people receiving long-term care services and supports.

What does a Certified Ombudsman Volunteer (COV) do?

  • Promotes the well-being and quality of life for consumers in long-term residences through regular visits
  • Respond and work to resolve problems or complaints of long-term care residents
  • Provide education about resident rights and person-centered principles
  • Advocate for changes to improve residents’ quality of life and care
  • Educate and inform consumers and the community about the Ombudsman program
  • Provide technical support for the development of resident and family councils
  • Assist with addressing improper transfer and/or discharge of residents

Would you like to enhance the lives of residents living in long-term care through advocacy, education and empowerment? If you said yes, the Office of Ombudsman for Long-Term Care invites you to join us in making a difference, by becoming a Certified Ombudsman Volunteer (COV).

The Certified Ombudsman Volunteer Program is looking for volunteers to (temporarily) call residents living in long-term care facilities. When it is safe, volunteers will resume making in-person visits to residents in long-term care facilities. A COV advocates for residents to improve their quality of life and services. As a volunteer you will give only six hours a month, visiting with residents and building a trusting relationship. In your role as COV, you may receive complaints from residents, their friends, or relatives. You will work to resolve those complaints with the support of a Regional Ombudsman.

The purpose of the program is to promote and protect resident’s rights and to assist in empowering residents to become self-advocates. When deciding on whether you want to volunteer, remember that more than half of residents in the nursing homes do not receive any visitors, some may get a visitor once a year or once a month. There is no question as to whether residents enjoy visits from people within their community, in fact, they truly love it.

To learn more about becoming a volunteer, contact Dana Manteufel at dana.manteufel@state.mn.us or 651-431-3178.

More opportunities with Office of Ombudsman for Long Term Care

No additional volunteer opportunities at this time.

About Office of Ombudsman for Long Term Care


540 Cedar Street, St. Paul, MN 55164, US

Mission Statement

Enhancing the quality of life and quality of services for consumers of long-term care through advocacy, education and empowerment.


The Office of Ombudsman for Long-Term Care is a program of the Minnesota Board on Aging. The Office advocates for adults needing or receiving long-term care. The Office promotes person-centered living that respects individual values and preferences and preserves individual rights. Regional Ombudsmen and Volunteers work with consumers, their families, health care and service providers and public agencies to ensure the health, safety, welfare and rights of long-term care consumers.

Advocacy & Human Rights
Justice & Legal


We'll work with your schedule.


This is a Virtual Opportunity, with no fixed address.


  • Elder care
  • Advocacy
  • Case Work / Management
  • People Skills
  • Relationship Building
  • Verbal / Written Communication


  • People 55+


  • Background Check
  • Must be at least 21
  • Orientation or Training
  • Volunteers are required to give at least 6 hours per month or 72 hours per year and must commit to at least 1 year of service. An additional 12 hours of continual education is required every year.
  • Volunteer candidates will need to complete a conflict of interest form to be accepted into program. Volunteers also will need reliable transportation (mileage is reimbursed).

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