• 55 people are interested

Certified Ombudsman Volunteer (COV)

Save to Favorites

ORGANIZATION: Office of Ombudsman for Long Term Care

  • 55 people are interested

Make a difference in the lives of those living in Long-Term Care Facilities. The Office of Ombudsman for Long-Term Care is program of the Minnesota Board on Aging. Regional Ombudsman and Volunteers work to enhance the quality of life and care for people receiving long-term care services and supports throughout MN. They have a passion for helping others and making a positive impact on the lives of those living in nursing homes and assisted living facilities.

What does a Certified Ombudsman Volunteer (COV) do?

  • Provides regular visits in long-term care facilities and builds strong relationships with residents
  • Volunteers work with paid regional ombudsmen staff to ensure the health, safety and rights of long-term care customers.
  • Supports complaint investigations and assists residents in resolving concerns
  • Provide education about resident rights and person-centered principles
  • Advocate for changes to improve residents’ quality of life and care
  • Educate and inform residents, family members and care providers about the Ombudsman program
  • Attends resident and family council meetings
  • Assist with addressing improper transfer and/or discharge of residents

Would you like to enhance the lives of residents living in long-term care through advocacy, education and empowerment? If you said yes, the Office of Ombudsman for Long-Term Care invites you to join us in making a difference, by becoming a Certified Ombudsman Volunteer (COV).

As a volunteer you will give only six hours a month, visiting with residents and building a trusting relationship. In your role as COV, you may receive complaints from residents, their friends, or relatives. You will work to resolve those complaints with the support of a Regional Ombudsman.

The purpose of the program is to promote and protect resident’s rights and to assist in empowering residents to become self-advocates. When deciding on whether you want to volunteer, remember that more than half of residents in the nursing homes do not receive any visitors, some may get a visitor once a year or once a month. There is no question as to whether residents enjoy visits from people within their community, in fact, they truly love it.

Note -this is not a virtual opportunity. It is an in-person volunteer position in all areas of MN.

To learn more about becoming a volunteer, contact Marie Kessler at marie.l.kessler@state.mn.us or 651-890-6308.

More opportunities with Office of Ombudsman for Long Term Care

No additional volunteer opportunities at this time.

About Office of Ombudsman for Long Term Care


540 Cedar Street, St. Paul, MN 55164, US

Mission Statement

Enhancing the quality of life and quality of services for consumers of long-term care through advocacy, education and empowerment.


The Office of Ombudsman for Long-Term Care is a program of the Minnesota Board on Aging. The Office advocates for adults needing or receiving long-term care. The Office promotes person-centered living that respects individual values and preferences and preserves individual rights. Regional Ombudsmen and Volunteers work with consumers, their families, health care and service providers and public agencies to ensure the health, safety, welfare and rights of long-term care consumers.


Advocacy & Human Rights
Justice & Legal
Advocacy & Human Rights, Justice & Legal, Seniors


We'll work with your schedule.


This is a Virtual Opportunity with no fixed address.


  • Elder care
  • Advocacy
  • People Skills
  • Relationship Building
  • Verbal / Written Communication
  • Healthcare


  • People 55+


  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Volunteers are required to give at least 6 hours per month and must commit to at least 1 year of service. Orientation training is required and provided. An additional 18 hours of continual education is required every year.
  • Volunteer candidates complete a conflict of interest form to be accepted into the program. Volunteers also will need reliable transportation (a portion of mileage is reimbursed). Please note this is not a virtual volunteer opportunity.

Report this opportunity