Heartland Alliance Refugee and Immigrant Community Services (RICS)

Cause Area

  • Advocacy & Human Rights
  • Children & Youth
  • Education & Literacy
  • Immigrants & Refugees
  • International


4822 N. BroadwayChicago, IL 60640 United States

Organization Information

Mission Statement

Heartland Alliance advances the human rights and responds to the human needs of endangered populations--particularly the poor, the isolated, and the displaced--through the provision of comprehensive and respectful services and the promotion of permanent solutions leading to a more just global society.


Refugee & Immigrant Community Services (RICS) partners with refugees, asylees, immigrants and survivors of trafficking to address their needs by connecting them to their new community, providing education and employment services, and the help they need to succeed in their new country. RICS annually resettles more than 150 individuals in Chicago from places like Afghanistan, Burma, Democratic Republic of Congo, Eritrea, Ethiopia, Iraq, Sudan, Ukraine, and Syria. RICS serves an additional 500 refugees through a variety of services including cultural orientation, adjustment counseling, employment, job readiness and placement services, as well as medical case management, family literacy, and English language training for adults.


Would you recommend Heartland Alliance Refugee and Immigrant Community Services (RICS)?
2 reviews Write a review
by Peter W. (August 16, 2020)
Very poor communication and comes across as arrogant: I signed up through this website, Volunteer Match, and received a reply only 3 weeks later (my email had allegedly ended up in the spam box. Weird; if you work with Volunteer Match, then make sure that emails sent through this organization are marked as safe). We finally arranged a date for a phone call which did not take place (got an email 20-30 mins after the agreed hour). I tried to make a new appointment twice, but never heard back. Wrote a complaint, never received a reply either. Really, if you want/need volunteers, you need to do a much better job communicating with them.

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