Cause Areas


It's flexible! We'll work with your schedule.


6261 N. 83rd AvenueGlendale, AZ 85303


Getting Started: Everyone interested in becoming a valued volunteer of the Glendale Fire Department's Crisis Response Program must go to the Crisis Response Web page below and click on the "Observation Ride Program"


It will list 10 steps that every interested person must complete and submit to the Crisis Response Coordinator. Once all the required documents are submitted to the Coordinator, she will contact you to schedule an observation ride with a CR crew. After the observation ride, she will contact you about scheudling an interview.

Job Summary Crisis Team Members work in teams of two volunteers, assisting the fire, police, and hospital personnel to provide support to victims, families and witnesses in traumatic situations.

Essential Functions Provides crisis intervention to community members on 911 calls such as but not limited to: Fires, Car Accidents, Homicide, Suicides, Drownings, Child/Elder Abuse, Sexual Abuse, Domestic Violence, Grief Support, and Death Notifications

Time Commitment: Training includes training in Basic Crisis Intervention and Glendale Specific Training. All new volutneers will start doing shifts as a rider till they are comfortable managing an incident, then they will do practicals. All practicals will then have to interivew for the CTM.

All volunteers are responsible for scheduling their shifts, and they must complete 24 horus per month. The 24 hours can be done in one 24 hour shifts or two 12 hour shifts. Shifts can be done from 8 AM till 8 PM or 8 PM till 8 AM.

If you have any questions, please feel free to email the CR coordinator: Sara Steffen (sesteffen@glendaleaz.com)


  • Crisis Intervention
  • Disaster Response

Good Match For

People 55+

Requirements & Commitment

  • Driver's License Needed
  • Background Check
  • Must be at least 21
  • Orientation or Training
  • 24 hours per month
  • There are 12 or 24 hour shifts, which run Sunday-Saturday, days and nights.

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