Caseworker to support Armed Forces and Military Heroes and families - Centre Co

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ORGANIZATION: American Red Cross - Greater Pennsylvania Region



This position supports the Regional Service to the Armed Forces (SAF) department and offers a virtual (volunteer-from-home) opportunity. The goal is to ensure military families receive the support they need during emergencies, addressing and fulfilling their requirements promptly and effectively.

Key Responsibilities:

  • Per Red Cross policies, maintain strict confidentiality of all case notes and personal information.
  • Consistently and accurately apply Service to Armed Forces (SAF) policies, procedures, and protocols related to Red Cross client services.
  • Support emergency communications, provide financial assistance, and offer additional services as needed. This includes following up with families, military members, or others to ensure their needs are met and taking further action as required for comprehensive and timely client service.
  • Provide appropriate services to clients, including referrals within the organization and to other agencies.
  • Uphold professionalism and conduct as outlined in Red Cross policies.
  • Stay current with all required casework training.


  • Reliable access to necessary resources, including a phone, personal computer, and internet connection.
  • Vital customer service and problem-solving skills.
  • Ability to treat individuals with respect in all situations, fostering trust while upholding the values and principles of the American Red Cross.
  • Proficiency in active listening, empathy, and compassion, along with the ability to employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management.
  • Competence with computer applications, including Internet search tools and the Microsoft Office Suite, especially Outlook and word processing.
  • Practical interviewing skills, sound telephone and in-person etiquette knowledge, and a friendly, respectful demeanor.
  • Ability to work independently as well as collaboratively within a team.
  • Strong verbal and written communication skills.
  • Experience working with culturally diverse populations.
  • Willingness to comply with current public health guidelines and Red Cross policies.

Additional Skills (Preferred):

  • Being bilingual

All applicants must have the ability to support the Red Cross SAF mission with a strong awareness and appreciation of military culture, military families, and veterans' issues.

To get started:

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About American Red Cross - Greater Pennsylvania Region


701 Centre Ave., Reading, PA 19601, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.‚Äč


The American Red Cross exists to provide compassionate care to those in need. Our network of generous donors, volunteers and employees share a mission of preventing and relieving suffering, here at home and around the world, through five key service areas:
Disaster Relief
Supporting America's Military Families
Collect lifesaving blood
Health and Safety
International Services


Emergency & Safety
Veterans & Military Families
Community, Emergency & Safety, Veterans & Military Families


We'll work with your schedule.


This is a Virtual Opportunity with no fixed address.



  • Customer Service
  • Basic Computer Skills
  • Internet Research
  • People Skills
  • Problem Solving
  • Verbal / Written Communication


  • People 55+


  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 2 days per week, 2-3 hours each day

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