Fluent in Care: Bilingual Operator/Patient Scheduler

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ORGANIZATION: LAKELAND VOLUNTEERS IN MEDICINE INC

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Are you bilingual in English and Spanish? Do you have a passion for helping people and ensuring they receive the best healthcare experience? We are seeking a dedicated Bilingual Operator/Patient Scheduler to join our team. In this role, you will bridge communication gaps for non-English-speaking patients, ensuring they receive accurate and timely information and feel supported throughout their healthcare journey. Responsibilities include handling incoming calls, scheduling appointments, and providing essential information to patients while maintaining a high standard of customer service and professionalism.

Benefits of Volunteer

  • Join a team dedicated to providing exceptional patient care.
  • Use your bilingual skills to make a real difference in patients' lives.
  • Enjoy a supportive work environment with opportunities for growth and development.
  • Gain valuable experience in healthcare administration.
  • Build connections with a diverse network of healthcare professionals.

Responsibilities and Duties:

  • Handle incoming calls with professionalism, directing them to the appropriate departments.
  • Efficiently schedule patient appointments and procedures, ensuring smooth operations.
  • Deliver essential information to patients about services and procedures, enhancing their understanding and experience.
  • Offer translation and interpretation support to other departments as needed, bridging communication gaps.

Qualifications:

  • Fluent in both English and Spanish, with strong verbal and written communication skills in both languages.
  • Eager and comfortable with learning new patient healthcare computer system.
  • Excellent listening skills to ensure clear and effective communication.
  • Highly-detail-oriented with strong organizational abilities.

If you are passionate about healthcare and enjoy working in a dynamic and patient-focused environment, we would love to hear from you. Apply now to join our team as a Bilingual Operator/Patient Scheduler!

2 Shifts

  • 07:45 AM to 12:00 AM PST - Spots available: 1
  • 11:45 AM to 04:00 PM PST - Spots available: 1
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About LAKELAND VOLUNTEERS IN MEDICINE INC

Location:

600 W PEACHTREE ST, LAKELAND, FL 33815, US

Mission Statement

Lakeland Volunteers In Medicine (LVIM) empowers the medically underserved of Polk County to live healthier lives by providing access to FREE, high-quality, comprehensive healthcare through a community of caring volunteers.

Description

VOLUNTEERS ARE THE HEART OF WHAT WE DO!

At LVIM, patients gain a medical home and have access to doctors’ visits, diagnostic testing, lab tests, ultrasound scans and x-rays at no charge because of our volunteer staff. More extensive diagnostics, such as CT’s and MRI’s, are also available through a network of participating ancillary providers who volunteer their facilities, staff and professional time also at no charge to LVIM or the patients. Additionally, LVIM operates a full-service pharmacy, funded by United Way of Central Florida, filling approximately 30,000 prescriptions a year. The Prescription Assistance Program within LVIM secures almost $3 million of brand-name prescriptions for patients at no charge.

At LVIM, the treatment is free; the care is priceless.

CAUSE AREAS

Health & Medicine
Health & Medicine

WHEN

We'll work with your schedule.
This opportunity has 2 shifts

WHERE

600 West Peachtree St.Lakeland, FL 33815

(28.04795,-81.96292)
 

SKILLS

  • Patient Care
  • Bilingual
  • Interpreter
  • Spanish
  • Translation
  • People Skills

GOOD FOR

  • People 55+

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • 3 Month (One - 4 hour shift per week) Total for 48 hours
  • Bilingual - English/Spanish

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