NOCO Peer Leader/Volunteer Ombudsman- Office on Aging

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ORGANIZATION: Volunteers of America Northern Colorado Services

The CO-PEER leader/Volunteer Ombudsman is an important person in the Ombudsman
Program. A Volunteer Ombudsman must be skilled in communication and problem solving, be
empathetic and have good judgment. In addition, a volunteer must be comfortable with public
speaking, and be available to set up CO-PEER trainings and follow up meetings. The position
requires at least a two-year commitment with a minimum of one hour per week visiting residents
in an assigned Long Term Care facility or facilities. A Volunteer Ombudsman reports directly to
the Regional Ombudsman within the Larimer County Office on Aging and provides timely
documentation of visits and contact with residents/families/facilities.
Specific duties include:

● Completion of the Ombudsman Certification training course established by the Office of the
State Long Term Care Ombudsman, along with 10 hours of shadowing with a certified
● Attending scheduled Volunteer training dates with the local office
● Attending at least 15 hours of in-service training per year to keep certification current
● Visiting assigned facilities on a regular, but unannounced, schedule, as well as set schedule
with CO-PEER trainings/follow up meetings
● Having strong communication skills and a high comfort level with public speaking
● Facilitating CO-PEER meetings and assisting with resident-led projects
● Responding to referrals from the office
● Reporting any serious problems to the office as soon as possible
● Asking for technical assistance when unsure of how to proceed
● Completing all required paperwork accurately and in a timely manner
● Maintaining cooperative relationships with appropriate agencies such as Adult Protection,
State Health Department and law enforcement
● Maintaining resource files with appropriate laws and regulations that affect the Ombudsman
● Maintaining the ethical standards of the profession which includes upholding the
confidentiality of all information regarding facilities, staff, residents, and their families

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About Volunteers of America Northern Colorado Services


405 Canyon Ave, Fort Collins, CO 80521, US

Mission Statement

Volunteers of America Colorado Branch seeks to identify and serve the basic needs of the most vulnerable individuals and families in the community.


The Retired & Senior Volunteer Program (RSVP) of Volunteers of America provides volunteer opportunities for individuals 55 years and older to use their skills, insight and lifetime experiences to assist residents and non-profit agencies in the county. RSVP also offers a variety of programs which provide services and enhance the quality of life for seniors.


Community, Seniors


We'll work with your schedule.


Multiple locations Fort Collins, CO 80521



  • Mentoring
  • Teaching / Instruction
  • Hospice Care
  • Networking
  • People Skills
  • Public Speaking


  • People 55+


  • Driver's License Needed
  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Looking for a long term Volunteer that can commit for 2 years.

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