• 3 people are interested

Director, Service Delivery Branch

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ORGANIZATION: Valued Connections Healthcare

  • 3 people are interested

VOLUNTEER - Director, Service delivery branch

Location: Fully Remote, preferably based in Ontario however Alberta and BC are OK

Term: Preferably Someone looking to be with us for 2+Years

Hours will vary: 6-8 Hours a week

Do you want to be part of changing our healthcare system? At Valued Connections Healthcare our mission is to create a world where everyone has access to Healthcare. You will get to support both our Service Delivery Operations that directly impact the families we are honored to service - and support the financial health and brand image of our organization! Responsibilities are flexible, do as little or as much as you want!


As the Director of the Integrated Service Delivery Branch at [Organization Name], you will play a pivotal role in overseeing the seamless delivery of our healthcare services across various programs and initiatives. Reporting to the Vice President of Operations, you will lead a team dedicated to ensuring that our mission of health equity is realized through efficient and effective service delivery.

  1. Strategic Leadership:

- Develop and implement Business Plans for the Integrated Service Delivery Branch in alignment with the organization's goals and objectives.

- Provide visionary leadership to drive innovation and continuous improvement in service delivery processes.

  1. Team Management:

- Recruit, train, and mentor a high-performing team of program managers, coordinators, and support volunteers

- Foster a collaborative and inclusive team culture that values diversity and promotes professional growth.

  1. Program Oversight

- Oversee the planning, implementation, and evaluation of healthcare programs, ensuring adherence to quality standards and regulatory requirements.

- Monitor program outcomes and performance metrics to assess effectiveness and identify areas for improvement.

  1. Partnership Development:

- Support the Development Department from an Operations Standpoint to Cultivate and maintain strategic partnerships with healthcare providers, community organizations, and government agencies to enhance service delivery and expand reach.

- Collaborate with internal and external stakeholders to identify emerging needs and opportunities for program development.

  1. Financial Management:

- Manage the budget for the Integrated Service Delivery Branch, ensuring efficient allocation of resources and adherence to financial targets.

- Monitor expenditures and revenue streams, identifying potential risks and implementing mitigation strategies as needed.

  1. Reporting and Evaluation:

- Prepare regular reports and presentations on program performance, outcomes, and impact for senior leadership, the board of directors, and external stakeholders.

- Conduct periodic evaluations and assessments to measure the effectiveness of service delivery initiatives and inform strategic decision-making.

What you bring to the table:

  • Bachelor's degree in healthcare management, public health, business administration, or a related field or equivalent experience
  • Minimum of 3 years of experience in healthcare administration, program management, or related roles, with a proven track record of leadership and achievement.
  • Strong understanding of healthcare delivery systems, regulatory requirements, and quality improvement principles.
  • Excellent interpersonal, communication, and negotiation skills, with the ability to build and maintain effective relationships with diverse stakeholders.
  • Demonstrated experience in strategic planning, financial management, and project management.
  • Proficiency in Microsoft Office suite and other relevant software applications.
  • Proficient with MS Office including Word, Excel, Outlook, PowerPoint and Teams

We’ve got you covered:

Access to significant discounts and phone plans

Certificate of Thanks

Earn Volunteer Hours

Connect with people in your field and get a reference!

Ready to apply?

If this role excites you, we want to hear from you! Please take the time to tell us about yourself in a cover letter - we want to hear your story - your background, your accomplishments, and why this role is a good fit with your future career aspirations. We want to learn about you! Submit your Resume and Cover Letter

We thank all applicants for their interest; however, only those selected for an interview will be contacted. We will be reviewing resumes as they are submitted. Valued Connections Healthcare is committed to equity, diversity, and inclusion in our workplace and recruitment processes. We encourage applications from members of all racialized groups, gender identities and sexual orientations, Indigenous persons and, persons with disabilities.

More opportunities with Valued Connections Healthcare

No additional volunteer opportunities at this time.

About Valued Connections Healthcare


171 King St W, Dundas, ON L9H 1V3, CA

Mission Statement

Our Mission at Valued Connections Healthcare is to create a future where everyone has access to care through patient navigation, community education, funding programs, awareness, and advocacy for system change. Well being recognized as a system leader in the voluntary health sector.


At Valued Connections Healthcare. We understand the Healthcare System is so Complex. We are working to make Macro Level Changes to the Health System for a Better Patient Experience well bringing Awareness and Education towards the Equity and Access concerns within it. As well as new Process towards System Navigation, where patients and families have a single point of access through the Healthcare/Deathcare System from pre-birth to post life! We also Administer Direct to Vendor Subsidiary towards Health Needs.


Health & Medicine
People with Disabilities
Community, Health & Medicine, People with Disabilities


We'll work with your schedule.


This is a Virtual Opportunity with no fixed address.


  • Strategic Planning
  • Business Planning
  • Business Analysis
  • Case Work / Management
  • Patient Care


  • People 55+


  • Background Check
  • 6-8 Hours a week
  • Strong preference given to Ontario based Candidates. Followed by Alberta, BC, New York and CA Candidates. All Candidates must be in the Contiguous USA or Canada.

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