NHQ:BSI - Business Process Analyst

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ORGANIZATION: American Red Cross - National Headquarters

This position supports the National Headquarters (NHQ) Product Adoption Team of the Business System Integration (BSI) department. In fostering a highly functional and lean agile product development environment, the skilled Business Process Analyst will help to map out, develop, and maintain systems, processes and procedures supporting our digital product development, adoption, and utilization. S/he will also support building systems that help to efficiently organize, create, use and/or share collective knowledge within the RC Care team, and in the process, making best practices easy to find, leverage, or replicate. The HS-BSI team aspires to create human-centered digital experiences for our workforce and clients, and to ensure our digital products support successful Red Cross mission delivery. This is a 100% virtual (volunteer-from-home) opportunity.


  • Systems/Process Improvement:
    • Audits existing RC Care product-management systems and processes and produce reports highlighting strengths, weaknesses, and opportunities.
    • Identify and engage pertinent business process owners and RC Care stakeholders (business, program, volunteers, end-users, etc.) to update existing business processes or create new ones covering observed gaps.
    • Design simple to complex flowchart, sequence workflows, and other business process diagrams (as-is and to-be states) using Lucidchart to explore, annotate, test, or ideate.
    • Document updates and version controls for different systems and business processes evaluated.
    • Create and track metrics and performance indicators measuring impact of process changes.
    • Research and apply industry best practices and guidance for transforming traditional systems, processes, and procedures into efficient lean agile methodologies and optimized tools.
  • Knowledge Management
    • Create high-level mapping for the different RC Care Product/UX resource libraries, guides, and day-to-day tools, clearly indicating when (and how) to leverage each product operations artifact.
    • Update and streamline RC Care Product’s confluence resources, knowledge articles, and training aids.
    • Demo process improvement deliverables or new findings in the weekly-scheduled RC Care Show and Tell sessions.
    • Identify product operation areas suitable for Automation and explore the scope and application of available options.
  • Time Commitment/Length of Appointment: 10-16 hours per week at the start with potential for time commitment to be reduced towards the end of volunteer duration. Although many of the responsibilities can be completed by the volunteer on their schedule, we strongly encourage the initial engagements to be completed within the American Red Cross business hours (9am-5pm Eastern Time) since the scope of some of the assigned tasks requires frequent meetings with many of the business process owners who are only available within the business hours. The volunteer is responsible for tracking and submitting their worked hours./6 months

  • Qualifications


    • Minimum of two years of experience in project management, organizational development, change management, business process management and improvement, or related work.
    • 2+ years of related experience analyzing and designing process workflows and flowcharts (as-is and to-be states) to explore, annotate, ideate, and solve for business solutions. Experience with Lucidchart or other process flow tools, a plus.
    • Strong business and market research skills.
    • Strong analytical skills with great proficiency in using Excel.
    • Proficiency in creating and/or tracking metrics and KPIs for business process initiatives.
    • Ability to work independently and as part of a team: You must be able to manage your own workload but also collaborate effectively with developers, designers, and other stakeholders.
    • Enthusiasm about using technology to improve the delivery of services to Red Cross clients and ability to communicate, coach, and train others in the use of business process-related technologies and platforms.
    • Meticulously detailed-oriented with excellent organizational skills in a digital work environment, expert-level communications skills through phone, email, and instant messaging and comfortable using mobile and desktop technologies.
    • Flexibility and ability to meet deadlines and work in a matrixed reporting structure.
    • Empathetic and friendly to diverse range of people and their unique abilities.
    • Willingness to comply with current public health and Red Cross policies.
    • Reliable access to resources needed to volunteer 100% virtually regular internet access and email account.
    • Must submit Resume to be considered for this position.


    • Bachelor’s degree or equivalent experience.
    • Experience in Jira.
    • Familiarity or interest in ISO 9001:2015 - Quality management systems.
    • Proficiency in relevant documentation and content management systems such as Confluence, SharePoint or online documentation platforms.
    • Comfortable facilitating meetings and presentations.
    • A problem-solver with systems and logical thinking and a growth mindset.

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About American Red Cross - National Headquarters


431 18th St NW, Washington, DC 20006, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.


Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.


Disaster Relief
Community, Disaster Relief


We'll work with your schedule.


This is a Virtual Opportunity with no fixed address.






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