NHQ:ISD - OPS - Special Projects Continuous Process Improvement & Sharepoint Volunteer

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ORGANIZATION: American Red Cross - National Headquarters

This position supports the National Headquarters (NHQ) International Services Department's (ISD) Business Operations unit. The Special Projects Continuous Process Improvement (CPI) & SharePoint (SP). Volunteer works to implement CPI-based projects in SharePoint to improve client service delivery within ISD. This position will support in various capacities (SP designer, CPI analyst, archivist, Information Management (IM) Knowledge Management (KM) in collaboration with the CPI team.


    • Under guidance and supervision of ISD SharePoint Admin and in collaboration with the CPI team, the volunteer will:

      • Collaborate with individuals and teams to understand their SharePoint needs and work on solutions to provide an intuitive, end-user experience.
      • Design, build and maintain SP content to include site pages, document libraries, lists, etc. using O365 tools and capabilities (Teams, PowerAutomate, Outlook, etc.) for process improvement.
      • Participate in curation and maintenance of SharePoint guidance and resources
      • Migration of documents and data to new structure
      • Create, maintain, and implement records management systems and/or archiving
      • Clean-up of existing data
      • Ongoing site administration as needed, which may include adding new features to site, updating security and permissions, adding new users
      • Time Commitment/Length of Appointment: 8-10 hours/week, with at least 2-3 hours/week during M-F, 9am-4pm EST/3-6 months, renewable dependent upon need, interest, projects, and skills


  • Reliable access to resources needed to volunteer 100% virtually.
  • Substantial experience with SharePoint administration, design and development
  • Ability to work with technology, and interest in learning new IT solutions/platforms
  • Interest in learning and working on CPI projects.
  • Broad understanding of the American Red Cross and its services.
  • Enthusiastic about the American Red Cross mission and programs
  • Detail-oriented, thorough, and reliable.
  • Produces high-quality work and sees projects through to completion. Follows through and up.
  • Exceptional people skills to understand and meet the needs of a diverse audience, in person and remotely.
  • Comfortable working independently and with minimal supervision
  • Reliable access to internet during volunteer hours
  • Resume submission
  • Willingness to comply with current public health and Red Cross policies.


  • SharePoint certification

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About American Red Cross - National Headquarters


431 18th St NW, Washington, DC 20006, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.


Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.


Disaster Relief
Community, Disaster Relief


We'll work with your schedule.


This is a Virtual Opportunity with no fixed address.






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