Customer Service Assistant Positions Open! Volunteer with the Everett Animal Shelter!

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Are you passionate about animals? Do you take pride in providing excellent customer service? Do you enjoy working in a fast paced, never boring environment? The Lobby Assistant position at the Everett Animal Shelter might be the perfect opportunity for you to make an impact!

The Everett Animal Shelter is in need of new regular volunteers to fill one of our most important Shelter Support roles! We take in and care for animals from 16 different jurisdictions and care for over 5000 animals a year. With this volume comes a constant stream of inquiries and contacts from the public. The lobby assistant helps with everything from recording voicemails, making callbacks, greeting visitors, triaging and prioritizing multiple situations at once.

The common tasks this position handles are:

-Helping with voicemails to ensure we don't miss anything or let anything hold longer than needed.
-Answering the front door, greeting visitors, and getting them started.
-Answering the phones and responding to basic inquiries and taking messages for staff.
-Identifying the urgency of inquiries and handling them appropriately.
-Assisting with donations and housekeeping tasks in the lobby.

We are also looking to quickly expand this important role. Animal shelters can be unpredictable environments and there are always unexpected happenings so having a support role that can screen and triage incoming calls/visitors and triage them appropriately makes a huge difference on the staff. In this role you will help reunite owners with their lost pets sooner, ensure medical emergencies are answered and responded to, provide valuable information about handling lost/found dogs to the public, and so much more!