Telephone Information & Referral Support Line Worker

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For over 25 years, Daly City Partnership (DCP) has transformed lives and offered innovative and impactful programs. Daly City Partnership is a non-profit organization that provides a comprehensive range of multi-generational programs to children, families and older adults. Our mission is to guide collaborative efforts and connect the community to services that promote well-being. Our vision is to co-create a community of people empowered to learn, grow and achieve fulfilling lives.

Role Overview: As an Information & Referral Support Line Worker for the Healthy Aging Response Team (HART), a department of Daly City Partnership, you will be an integral part of our team. This role is pivotal in ensuring the well-being of individuals within the community served by HART. This position responds to incoming and provides info. and referrals for critical connections to social and health services to older and disabled adults. Follow-up and check-in calls are provided to ensure client connectedness and support.

Requirements:

• Excellent interpersonal and communication skills; ability to listen deeply, be patient and compassionate and practice good judgment.
• Desire to be of service to older adults and adults with disabilities; ability to provide respectful and compassionate support.
• Detailed and careful recordkeeping for data entry and important client case notes.

Preferred Skills:

• Basic computer skills, simple data entry (training provided)

Training: Participate in a 30-40-hour comprehensive training that provides a working understanding of community-based services and personal communication methods that promote compassionate, caring phone engagement. Continuing education is provided.

Time Commitment: 4 hours per week, choice of shifts from 8:00 a.m. to 5:00 p.m. Participation in training, occasional in-person sessions, and completion of necessary onboarding processes.

Philosophy:

At DCP, we believe in the holistic development of our team members. This role offers exciting challenges in supporting clients and provides a platform for you to evolve professionally and personally. Join us on this growth and continuous improvement journey as we work together to achieve excellence.

Apply: https://www.dcpartnership.org/volunteer/ ǀ Website: www.dcpartnership.org

Contact: HART@dcpartnership.org ǀ AssociateDirector: Janet@dcpartnership.org

Phone: 650-991-5558 ǀ Location: 350-90 th Street, First Floor, Daly City, CA 94015