Spiritual Care Chaplain Volunteer

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Spiritual Care volunteers assist the hospital's professional chaplain by making assigned rounds to patients, families and staff. The volunteer becomes an additional referral source to alert the chaplain of follow-up needs a patient or family may have. The goal is to create an environment where spiritual, emotional and physical healing can occur.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provide excellent customer service - Volunteers should be self-motivated, engaged, friendly, and comfortable talking to patients/visitors
   • Actively contribute to creating a friendly, welcoming and safe environment for UH guests
   • Communicates clearly to ensure understanding
   • Responds to inquiries immediately whenever possible
   • Meets or exceeds customer expectations for service
   • Acts as a role model for customer service
   • Maintains professional demeanor
2. Sign in and out of shift
3. Improve patient experience
4. Offers empathetic listening and supportive presence
5. Offers prayer and/or appropriate readings only when mutually agreed upon by the patient and/or family
6. Notifies the patient's faith community if the patient so desires and grants permission

Spiritual Care Chaplains does not....

• Give advice or proselytize
• Attempt to "fix" the patient's problems
• Become involved in the patient's physical care
• Become involved in legal or ethical issues or promote his/her own religious beliefs
• Share his/her own personal problems, emotional needs, or health experiences