NHQ:BSI - In-App Guidance Editor for WalkMe

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This position supports the National Headquarters (NHQ) Business Systems Integration team (BSI team) and specifically the implementation of In-App Guidance using WalkMe software, layered on top of various Red Cross applications. This is a remote (volunteer-from-home) opportunity. The BSI Team is an inward facing agent working to establish a rich culture of supporting volunteers (mainly disaster responders) who are encountering challenges in using Red Cross applications such as RC Care, RC Respond and RC View.

Key Responsibilities:

• Complete free self-study training for WalkMe software
• Participate in project planning discussions for individual WalkMe projects
• Work with Technical Training Mangers to build WalkMe layers on top of Red Cross software applications (mostly for disaster apps like RC Care and RC Respond)
• Gather input from Regional Application Support Team (RAST) volunteers regarding wording to be added to screen prompts, tips, and other WalkMe features to assist users
• Help with proofreading, testing, evaluating, and getting application owners to sign off on completed WalkMe projects

Required:

• Experience creating forms, surveys, or reports from a database
• Experience using Microsoft Office applications including Teams, Word, Excel, OneDrive and SharePoint
• Experience using digital/online tools to onboard employees/volunteers, improve productivity and streamline processes
• Good written and verbal communication
• Good writing skills, including grammar, spelling, sentence structure, proofreading, etc.
• Reliable access to resources needed to volunteer 100% virtually