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NHQ:BSI - In-App Guidance Editor for WalkMe

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ORGANIZATION: American Red Cross - National Headquarters

This position supports the National Headquarters (NHQ) Business Systems Integration team (BSI team) and specifically the implementation of In-App Guidance using WalkMe software, layered on top of various Red Cross applications. This is a remote (volunteer-from-home) opportunity. The BSI Team is an inward facing agent working to establish a rich culture of supporting volunteers (mainly disaster responders) who are encountering challenges in using Red Cross applications such as RC Care, RC Respond and RC View.

Key Responsibilities:

  • Complete free self-study training for WalkMe software
  • Participate in project planning discussions for individual WalkMe projects
  • Work with Technical Training Mangers to build WalkMe layers on top of Red Cross software applications (mostly for disaster apps like RC Care and RC Respond)
  • Gather input from Regional Application Support Team (RAST) volunteers regarding wording to be added to screen prompts, tips, and other WalkMe features to assist users
  • Help with proofreading, testing, evaluating, and getting application owners to sign off on completed WalkMe projects


  • Experience creating forms, surveys, or reports from a database
  • Experience using Microsoft Office applications including Teams, Word, Excel, OneDrive and SharePoint
  • Experience using digital/online tools to onboard employees/volunteers, improve productivity and streamline processes
  • Good written and verbal communication
  • Good writing skills, including grammar, spelling, sentence structure, proofreading, etc.
  • Reliable access to resources needed to volunteer 100% virtually

55 More opportunities with American Red Cross - National Headquarters

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About American Red Cross - National Headquarters


431 18th St NW, Washington, DC 20006, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.


Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.


Advocacy & Human Rights
Disaster Relief
Emergency & Safety
Advocacy & Human Rights, Disaster Relief, Emergency & Safety


We'll work with your schedule.


This is a Virtual Opportunity with no fixed address.


  • Website Programming
  • Web Design
  • Software Engineering


  • People 55+


  • Background Check
  • 5-10 hours a week

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