Volunteer Navigator

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MHC is unique because of our Mental Health Navigator and/or Peer Specialist combined with
education events and community building. The Mental Health Navigator has preparation and
experience in social services to assess client resource needs and barriers to mental health care,
develop a plan to meet desired outcomes, and participate in outreach activities.

The Navigators may also promote the MHC service through community presentations,
congregation site contacts, and neighborhood venues. The MHC team engages with an array of
partnering agencies to meet the needs of our clients. MHC services are free of charge to the
community.

Job Description:
The Navigator position is virtual, so you can be home or running errands. We use Google Voice,
Google email on your smartphone. The Mental Health Navigator assists those calling for
support or information, or those just calling to talk about what's important to them, and answer
their questions, provide local referrals, and take the time to listen to their concerns. Training is
provided, hours are flexible based on your availability and can be done from home with your
smartphone.

Reports to: Lead Navigator

Hours/Status: Volunteer, 8-10 hours per week(1 day, 8:30-5)


Primary duties:
● Provide live email/web/text/phone coverage 1 day per week.
● Collect and maintain data of calls/chat, add to confidential database.
● Collaborate and connect with community-based organizations and partners.
● Offer other mental health triage efforts via transfers to appropriate agencies and support
systems.
● If interested, you can work with and support community outreach events and other promotion
and communication efforts as needed.
● Participation in weekly supervision with Navigator Line Specialists and Director
● Commitment to the mission, vision, and values of MHC

Required:
Availability at least 1 day per week to provide Navigation.
Have a genuine interest in helping people with mental health concerns.
Be able to use active listening skills with callers.
Ability to research individual support services via the web and phone calls.
Have a smartphone to download our Google Voice call app and Google email.
Attend weekly team meeting at 11AM Wednesdays

Experience:
● Personal lived experience or family experience of mental health challenges/concerns.
● Preferred, but not necessary - training that can include Peer Support Worker, Community
Health Worker, QPR or Mental Health First Aid.
● Commitment to consumer empowerment, culturally competent services, and nonjudgmental
approach to support
● Computer skills including Google suite and web navigation.
● Collaborative team working style with ability to relate effectively with people from diverse
backgrounds.