Animal Medical Needs Coordinator - REMOTE

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Making Dallas a No-Kill city is a big job and as a volunteer-based organization, we need a lot of great volunteers to do it. As a Medical Case Manager, you'll manage each pet’s medical plan with new fosters, and help ensure pets are receiving the care required for event and adoption eligibility, so they are ready for their forever home!

This role requires core organizational skills as you’ll track and record upcoming medical needs across internal platforms, as well provide email updates with relevant internal teams per case.

As a Medical Needs Coordinator, you’ll also help educate fosters on the care of their pet, by providing reminders for upcoming medical appointments needed!

To be considered, please be sure to also complete our volunteer application at https://dallaspetsalive.org/volunteer/volunteer-application/

Team: Medical

Reports to: Our Medical Director, Assistant Medical Directors, and VP of Animal Operations.

Works with: Foster parent, Medical Team, and team leaders.

Responsibilities: Work directly with foster parents to communicate upcoming medical needs for foster pets .

Medical Care

• Review upcoming and overdue medical needs (vaccine appointments, rechecks, surgeries, etc) and communicate those to the foster parent
• Ensure vet appointments are scheduled in a timely manner to ensure quick medical clearance
• Log all pertinent information across multiple platforms (ShelterLuv, Google Sheets/Google Suite, Trello board)

Communication Efforts

• Provide proactive communication when upcoming vet appointments are needed
• Internal communication: Keep relevant teams updated on case status, refer issues beyond the scope of this function to other volunteers, team leaders, or directors for further processing

Required Skills:

• Excellent oral and written communication skills, ability to update appropriate external and internal parties on each case and maintain a professional level correspondence at all times
• Detail-oriented, ability to record information across multiple platforms (i.e. Google Sheets, Google Drive, ShelterLuv, Trello)
• Ability to work remotely using email, Google Drive, and the ShelterLuv platform
• A motivational, can-do attitude to represent Dallas Pets Alive! in a positive manner to our supporters and the general public
• A problem-solving mindset to handle and diffuse challenging situations in a professional manner
• A love for animals and dedication to the cause of animal welfare

Additional Qualifications:

• At least 18 years of age
• One year of customer service experience
• Must not have conflicting associations with similar non-profit organizations or business(es) related to animal welfare
• Experience as a pet owner and knowledge of basic healthcare needs a plus!

Time Commitment: Varies, but typically 3-4 hours per week