Volunteer Residents Advocate Manager

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VOLUNTEER JOB DESCRIPTION

RESIDENTS ADVOCATE MANAGER

HUMAN RESOURCE ACHIEVEMENT PROGRAM, Inc.

GENERAL STATEMENT OF RESPONSIBILITIES

Position Overview.
Human Resources Achievement Program, Inc. seeks one person as a Tenant Advocate Manager to work with Washington, DC tenants in privately owned, multifamily developments and developments subsidized by the DC Housing and Community Development as well as the U.S. Department of Housing and Urban Development (HUD).

The Tenant Advocate Manager will work with low-income residents to assist with issues around displacement, educate tenants in DHCD/HUD housing about their rights, and help tenants preserve and improve their homes. This position reports to the Director of Community Engagement and Mentorship.

This announcement is open until filled.

VACANCIES: One (1) positions

DIVISIONS SUPPORTED:

Director of Operations Division, Professional Development Division, Community Engagement Division, and Client Engagement Division.

ABOUT HRAP, Inc.

Mission: To break the pipeline from school to incarceration, strengthen Social, Economic and Educational (SEE) skills and provide outreach and engagement opportunities in the disadvantaged communities of colors in the Washington, DC area.

Vision: To elevate a whole community and generation of new leaders of color fulfilling their greatness.

HRAP, Inc is divided into 4 Divisions led by the Chief Executive Officer.

The Operations Division supports the growth, development and functions of the organization, ensuring that policies, information technology, budget and fundraising efforts sufficiently support the participants and staff. The division uses data-driven process improvement methodologies as a means to provide accurate guidance to division partners.

The Community Engagement and Mentorship Division manages and implements community relations initiatives in order to increase program awareness, affords community members the opportunity and education necessary to get involved, and garners support requirements for each community served. The division also connects experienced volunteers with youth and young adults to guide and advise them on how to become the best version of themselves.

The Client Engagement Division establishes community connections for educational, internship and permanent employment opportunities in order to assist community members with receiving General Educational Development (GED) and Scholastic Aptitude Test (SAT) preparation for collegiate entry, and ensure adequate job training skills and resume development options are available for those who wish to enter the workforce.

The Professional Development Division fosters lifestyle success using established community partnerships and internal accessory tools to provide participants with equitable leverage. The division also teaches human resources laws and practices to adequately armor participants with the knowledge and strategic skills for sustainable career paths.

Responsibilities:

• Work with large and small groups of tenants in low-income buildings and communities to assist them in asserting their rights to decent and affordable housing.
• Assist tenants in properties that are at risk for displacement due to sale or building conditions.
• Advocate for tenants’ right to return and or relocation assistance.
• Develop a relocation plan for tenants, either temporary or permanent.
• Provide case management for tenants to assist with housing needs; refer tenants to appropriate resources as identified by need.
• Create and maintain files and databases as directed by the program director.
• Establish ongoing working relationships with landlords and property management companies, residential service providers, and vendors.
• Meet with fellow staff, landlords, and service providers to help resolve conflicts that might arise with referred participants.
• Maintain an inventory of program resources.
• Work collaboratively with internal and external partners.
• Maintain all required documentation in an orderly and timely manner.
• Participate in all team and staff meetings.
• Participate in program and operational planning as needed.
• Must have the flexibility to work on assigned projects as needed.
• Provide education and outreach to tenants and the community about laws, rules, and other policy matters involving rental housing, including tenant rights under the petition process and formation of tenant organizations.
• Represent the interests of tenants and tenant organizations in legislative, executive, and judicial issues, including advocating changes in laws and rules and reviewing landlord petitions on behalf of tenants.
• Advise tenants and tenant organizations on filing complaints and petitions, including petitions in response to disputes with landlords.
• Provide an annual report to the HRAP CEO on or before December 31 of each year setting forth each tenant request for representation, a description of the circumstances surrounding each request, whether or not the HRAP provided representation, and the outcome of cases where representation was provided.
• Assist with emergency housing and relocation assistance to qualified tenants, as determined by the HRAP.

Preferred Qualifications:

• Experience related to resource development or housing advocacy.
• Higher education training that resulted in an associate degree or undergraduate degree, high school diploma or GED will be useful for the reporting and communications components of this position.
• Knowledge of housing, employment, and other human services is required.
• Communication Skills: Ability to work effectively with both private and public sector managers and direct service staff.
• Create and use spreadsheets, database tracking, and understanding grants management.
• Ability to effectively present information and respond to inquiries, etc.
• Ability to solve practical problems and deal with a variety of concrete personal variables that reflect client needs and capacity.
• Knowledge of Washington, DC neighborhoods and lived experience is a plus.

REQUIRED HOURS PER WEEK

3 contact hours per week

EEO STATEMENT

HRAP, Inc. is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.