Cat Vetting Team

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Team Description: This team handles medical care for foster cats including answering emails from fosters and setting appointments with Angels partner vets.

Position Title: Cat Vet Care Coordinator

Position Description : Answer emails from cat fosters about vetting. Follow protocols to determine the need for an appointment. Make calls to vets to schedule appointments and confirm appointments with fosters via email. Send records to vets for scheduled appointments. Record appointments in database. Research vet records for foster or adopters seeking basic information (shot due dates, etc.). Escalate tough questions etc. to Cat Vet Team Lead.

Qualifications for Position: Must have phone and internet access. Need to be computer-savvy. Internet for Cloud based database (iShelters), Must be able to work with Google apps: Gmail, Docs, sheets, and maps. Must be able to use word or another office system and copy and paste templates into emails and add attachments to emails. Need to be able to convert documents to a single PDF - so it can be uploaded to iShelters database. (There are free options available). Must be detail-oriented, organized and dependable. Excellent communication skills, both written and spoken. Must be good at handling emails and calm under pressure. An observation period and initial and ongoing training and support will be provided for volunteers . NOTE: volunteers will be subject to some occasional graphic emails and pictures including vomit, feces, and worms. Availability needed: Currently seeking volunteers for weekday shifts. The vet team works 7 days a week 8am to 6-7pm EST Monday through Friday and 9am till 4pm EST on Saturday and Sunday. The weekday shifts are split between two volunteers normally - one taking the 8am to 1pm EST slot and one taking the 1pm to 6-7pm EST slot. Must be able to commit to at least one 5 hour shift a week, prefer volunteers that can take at a minimum of two ½ day shifts which can be different days. There is a requested 30 minute or less response time to emails from fosters during shifts. These emails can be as simple as saying, let me check and get back to you. The team scheduler asks for availability the week before and sends out a schedule of shift coverage before the next week begins to help keep the team organized. Schedules can vary availability. Vet team members are encouraged to help each other and trade shifts if needed.