NHQ:TS - Service Delivery Program Implementation & Training Strategy Volunteer Partner

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This position supports the National Headquarters (NHQ) Training Services department. This is a 100% virtual (volunteer-from-home) opportunity.

The Service Delivery, Program Implementation and Training Strategy Volunteer Partner reports to the Senior Manager, Service Delivery Process Development and is responsible for strategizing and managing the development of implementation and compliance of Training Services products and programs to include, but not limited to, First Aid/CPR/AED, Basic Life Support, etc. for all Service Delivery paid and volunteer staff and strategic partners. This position will assist with the implementation of training plans of all new products and in addition to help facility the Instructor Observation and Bazzarvoice customer experience programs.

Responsibilities:

• Collaborates with the Product Team on the implementation of new Training Service Products in Service Delivery field team structure, including Partner Services.
• Provides ongoing training to ensure product education and compliance for field team and strategic partners.
• Supports the implementation and execution plans for release of new or revised products for Service Delivery.
• Serves as subject matter expert to Sr. Manager.
• Collaborates on training needs and alignment with upcoming products.
• Partners with Sr. Manager to develop change management and communication plans for Service Delivery & Partner Services.
• Partners with Sr. Manager to ensure Instructor Observation & Bazaar Voice program reporting is maintained in PowerBI.
• Other duties as assigned

Required:

• Minimum of 2 to 3 years of successful related experience, preferably in working with field teams to develop or manage operational processes.
• American Red Cross instructor certification in First Aid/CPR/AED and Basic Life Support
• Professional written and verbal communication and interpersonal skills
• Innovative and proactive decision-making skills with strong vision with a demonstrated ability to create and coordinate workflow, delegate tasks and implement necessary changes.
• Intermediate computer skills and demonstrated ability to utilize MS Office programs & Power BI.

Preferred:

• An understanding of ARC Training Services sales and service delivery operations.
• Instructor Trainer or Instructor Trainer Educator certification.
• Working knowledge of Salesforce.com as it relates to Training Services, Red Cross Learning Center, Webi, Skedulo, SharePoint, and Microsoft Teams .