NHQ:ISD - OPS: Volunteer Senior Salesforce Administrator

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ORGANIZATION: American Red Cross - National Headquarters

This position supports the National Headquarters (NHQ) International Services Development (ISD) & Service to the Armed Forces (SAF) teams. This is a remote (volunteer-from-home opportunity). ISD & SAF are continually working to identify and implement changes to improve quality and increase efficiencies related to project and grants management. This role would support the administration of our Salesforce-based project and grants management system. A new replacement Salesforce system is currently being built. This role would support user setup and training for the new system and eventually the day-to-day administration once it is live.

  • Partner with the Salesforce product owner to help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and executing changes against the product road map.
  • The Senior Salesforce Administrator should enjoy all aspects of user management, including adding and deactivating users, managing support tickets, conducting training, creating reports, and designing solutions with user satisfaction as a priority.
  • We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our organizational objectives, in order to quickly identify areas of improvement.
  • The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project.
  • The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into laymans terms, clearly explaining design options and their potential impact.
  • Reliable access to resources needed to volunteer 100% virtually.
  • Certified Salesforce administrator (required) 3-5 years experience as a lead Salesforce administrator
  • Clear and concise written communication Proficient in project management tools like JIRA

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About American Red Cross - National Headquarters

Location:

431 18th St NW, Washington, DC 20006, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.

Description

Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.

CAUSE AREAS

International
International

WHEN

We'll work with your schedule.

WHERE

This is a Virtual Opportunity with no fixed address.

DATE POSTED

December 21, 2022

SKILLS

  • Salesforce

GOOD FOR

  • People 55+

REQUIREMENTS

  • Background Check
  • 8-10 hours per week

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