Financial Assistance Volunteer (Remote)

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The Financial Assistance Volunteer (FAST Volunteer) will work with referrals from Coordinated Services Planning (CSP). CSP is the overarching Fairfax County agency which funnels requests from clients to the appropriate governmental and non-governmental services. CSP social workers professionally screen clients for eligibility. Once eligibility and amounts have been determined, the FAST volunteer will accept referrals. Complete all administrative tasks related to funding the financial assistance grants, including the necessary communications and database management. Follow the established budget provided by the program manager. The volunteer will handle referrals received on a designated day of the week from Monday through Friday, 10 -2 PM. Referrals are received on the assigned day and should be responded to as soon as possible. FAST volunteer must be available 2-4 days a month.

Specific Requirements:

· Assess each referral for eligibility

· Determine which referral is best suited for funding

· Communicate with all social workers regarding the status of their referral

· Upload referral information into Civi (Britepaths database)

· Follow up on funded referrals and complete all required steps within Civi

· Communicate to CSP when funds have been committed

· Report the number of referrals received and funded each day to the Financial Programs Manager

Skills and Abilities:

· Good written and verbal communication skills

· Previous experience working with a database

· Experience using email

· Comfortable making challenging decisions

· Be reliable and have the ability to work independently