Volunteer Caseworker

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***Must have base access***

Caseworkers assist clients by assessing needs, identifying resources, and determining appropriate use of Society services/programs. All training will be provided.

Time Commitment: At the discretion of the volunteer and while considering site requirements, at least four hours of service per month is suggested, with a maximum of 16 hours per week. An initial term should be three months.

Key Responsibilities

 Serve as client’s ambassador

 Analyze client assistance requests, complete required verifications, assess budget, and review previous casework history

 Evaluate whether needs presented can be met within NMCRS relief policies

 Consult with a mentor to determine whether to assist or recommend other services/referrals

 Present requests for exceptions to Headquarters Caseworkers, with concurrence of the Director or designee

 Complete required documentation using NMCRS software programs

Attributes

 Maintain a nonjudgmental demeanor, objectivity, and confidentiality

 Strong listening and communication skills

 Operate in a fast-paced environment and prioritize time-sensitive situations

 Present a professional, friendly, and objective appearance

 Identify with the NMCRS mission and serve as an NMCRS Ambassador

Professional Development Objectives

 Complete and maintain qualification(s) as assigned in the NMCRS U

 Field director’s approval based on skill-set demonstration and completion of required observations

 Remain current on programs, policies and procedures, and attend required training

Benefits

 Making a positive contribution - serving Sailors, Marines, and their families

 Social networking and teambuilding

 Skill development: social services, budget counseling, communication, familiarity with military pay system and base resources

 Review skills to keep resume current