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Positive Alternatives to Shelter Surrender (PASS) Volunteer - Wednesday (REMOTE)

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ORGANIZATION: Dallas Pets Alive!

Official DPA logo

PASS Virtual Volunteer

Making North Texas a No-Kill community is a big job and as a volunteer-based organization, we need a lot of great volunteers to do it. As a PASS Virtual Volunteer, you'll seek alternatives with citizens who feel they need to surrender their pet to the shelter over email and our PASS voicemail line.

About Dallas Pets Alive :

**TO BE CONSIDERED, please complete our Official Volunteer Application at

Team: PASS

Reports to: The PASS Director

Works with: the general public, other PASS volunteers, the PASS Director, and other members of Dallas Pets Alive! (DPA) leadership


  • Responding to emails and voicemails regarding the program, assisting citizens with alternatives to surrendering pets to Dallas Animal Services (i.e. low-cost vet care, training, temporary boarding, rehoming resources, etc.)
  • Ensuring that everyone who contacts the PASS Line receives a timely response
  • Entering all communications in tracking system
  • Following up on inquiries to determine outcomes and if further assistance is needed
  • Assisting with any other duties needed to help drive Dallas Pets Alive!’s mission and support our values


    • Must be at least 18 years old
    • Ability to attend PASS online training is required before volunteering
    • Ability to work virtually, including reliable PC and phone access
    • Must exhibit compassion for individuals considering surrender of their pet
  • Google Drive experience preferred but not required
  • Counseling, social work or rescue experience is helpful
  • Bilingual language ability helpful but not required
  • Must not have conflicting associations with similar non-profit organizations or business(es) related to animal welfare

Dallas Pets Alive! Musts:

  • Excellent oral and written communication skills to maintain professional level correspondence at all times
  • A motivational, can-do attitude to represent Dallas Pets Alive! in a positive manner to our supporters and the general public
  • A problem-solving mindset to handle and diffuse challenging situations in a professional manner
  • A love for animals and dedication to the cause of animal welfare

Time Commitment: 4+ hours per month; Must choose regular day(s) / time(s) to monitor PASS Line. We are looking for someone who can be flexible to fill in various days of the week when there are high volume requests - and fill in for others when on vacation or OOO.

12 More opportunities with Dallas Pets Alive!

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About Dallas Pets Alive!


11700 PRESTON ROAD, Dallas, TX 75230, US

Mission Statement

At Dallas Pets Alive, our mission is to promote and provide the resources, education and programs needed to eliminate the killing of companion animals. We take an innovative approach to animal rescue and believe in creating a paradigm shift in the way our community views animal rescue. Adoption is not only the right thing to do but THE thing to do. OUR GOAL: To one day make all of North Texas No-Kill



Our organization is run mostly by volunteers, and all of our pets are housed by dedicated foster families throughout North Texas.

We rescue and help the healthy and treatable pets at greatest risk for euthanasia at our partner shelters. We also provide assistance and resources to pet owners having problems so significant that they need to surrender their pets to a shelter.

We strongly value diversity, inclusion, and our volunteers who each play a valuable role in our mission! We believe in developing volunteers who would like to gain additional experience, make a difference, and positively influence the community with their unique interests, skills, and experience.

We are implementing innovative and progressive programs in North Texas. We are currently focused on helping the healthy and treatable pets who are at risk of being killed in the Dallas Animal Services, by rescuing the pets that are at the greatest risk and helping owners who are having problems so great that they need to surrender their pet(s) to a shelter. Additionally, We focus solely on pets who have already been passed over by other groups and the Dallas Animal Services’ adoption programs that only take the healthy and treatable pets who are about to be killed and have no other options.

Please visit our website for additional information. **We don't have a physical location**

*At this time, we do not accept court-ordered service hours nor track community service hours.


Animals, Community


We'll work with your schedule.


This is a Virtual Opportunity with no fixed address.


  • Customer Service
  • Basic Computer Skills
  • Organization
  • People Skills
  • Public Speaking
  • Verbal / Written Communication


  • People 55+


  • Time Commitment: 4+ hours per month; Must choose regular day(s) / time(s) to monitor PASS Line. We are looking for someone who can be flexible to fill in various days of the week when there are high volume requests - and fill in for others OOO.

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