Positive Alternatives to Shelter Surrender (PASS) Volunteer - Wednesday (REMOTE)

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PASS Virtual Volunteer

Making North Texas a No-Kill community is a big job and as a volunteer-based organization, we need a lot of great volunteers to do it. As a PASS Virtual Volunteer, you'll seek alternatives with citizens who feel they need to surrender their pet to the shelter over email and our PASS voicemail line.

About Dallas Pets Alive : https://dallaspetsalive.org

**TO BE CONSIDERED, please complete our Official Volunteer Application athttps://dallaspetsalive.org/volunteer/volunteer-application/

Team: PASS

Reports to: The PASS Director

Works with: the general public, other PASS volunteers, the PASS Director, and other members of Dallas Pets Alive! (DPA) leadership

Responsibilities:

• Responding to emails and voicemails regarding the program, assisting citizens with alternatives to surrendering pets to Dallas Animal Services (i.e. low-cost vet care, training, temporary boarding, rehoming resources, etc.)
• Ensuring that everyone who contacts the PASS Line receives a timely response
• Entering all communications in tracking system
• Following up on inquiries to determine outcomes and if further assistance is needed
• Assisting with any other duties needed to help drive Dallas Pets Alive!’s mission and support our values

Qualifications/Skills:

• Must be at least 18 years old
• Ability to attend PASS online training is required before volunteering
• Ability to work virtually, including reliable PC and phone access
• Must exhibit compassion for individuals considering surrender of their pet

• Google Drive experience preferred but not required

• Counseling, social work or rescue experience is helpful
• Bilingual language ability helpful but not required
• Must not have conflicting associations with similar non-profit organizations or business(es) related to animal welfare

Dallas Pets Alive! Musts:

• Excellent oral and written communication skills to maintain professional level correspondence at all times
• A motivational, can-do attitude to represent Dallas Pets Alive! in a positive manner to our supporters and the general public
• A problem-solving mindset to handle and diffuse challenging situations in a professional manner
• A love for animals and dedication to the cause of animal welfare

Time Commitment: 4+ hours per month; Must choose regular day(s) / time(s) to monitor PASS Line. We are looking for someone who can be flexible to fill in various days of the week when there are high volume requests - and fill in for others when on vacation or OOO.