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Hyperlocal Advice Provider

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ORGANIZATION: Newington Green Alliance

Role

NGA's Hyperlocal Advice project provides a hands-on advice and referral service for people in the Newington Green area. Key to this service and what distinguishes it from others is the investment of time in following up with advice seekers, forming relationships with support providers, and the continuous development and refinement of our in-house service directory on the basis of unexpected advice needs, feedback from advice-seekers, and relationships with service providers.

This role is for volunteers who will interact directly with advice seekers (in writing and by phone). The volunteer will be engaged with an advice-seeker from the time their query is received until they have been matched with a resource that will help them resolve their issue. Along the way, there are several opportunities to seek feedback and many time where compassion, curiosity, and empathy may be essential.

Skills

For this role, you should have excellent people skills, be able to access your empathy and compassion for people who may be upset, anxious, and angry. You should be able to be quick and responsible in responding to advice-seeker communications, organised in keeping good records, ready to learn new processes, have good IT skills, and be willing to undergo a DBS check (required for anyone who may be dealing with children or vulnerable adults).

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About Newington Green Alliance

Location:

Newington Green Alliance, 49 Florence Street, London, Greater London N1 2DU, GB

Mission Statement

*Our Mission* To build a strong, sustaining community that is enhanced by our differences, to better the lives of all those who live and/or work in and around Newington Green. *Our Values* MUTUALITY INCLUSION EMPOWERMENT OPENNESS COMPASSION COURAGE

Description

NGA became a UK registered charity (1190473) in July 2020. We are an all-volunteer organisation with over 100 volunteers and a wide range or projects geared toward building connection and relationship across all the many differences in the Newington Green area of London.

CAUSE AREAS

Community
Crisis Support
Community, Crisis Support

WHEN

We'll work with your schedule.

WHERE

Newington GreenLondon, United Kingdom

(51.50722,-0.12759)
 

SKILLS

  • Basic Computer Skills
  • Organization
  • People Skills
  • Problem Solving
  • Relationship Building
  • Verbal / Written Communication

GOOD FOR

  • People 55+

REQUIREMENTS

  • Background Check
  • Must be at least 22
  • Orientation or Training
  • at least 6 hours per week for at least 6 months

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