NHQ:DCS - Client Care - Doctrine Support Volunteer

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American Red Cross - National Headquarters

  • Purpose This position supports the National Headquarters (NHQ) Disaster Cycle Services (DCS) department. This is a 100% virtual (volunteer-from-home) opportunity. It will specifically support the Long-Term Recovery (LTR) unit with the management of Recovery Services doctrine and accompanying resources.
  • Responsibilities

    * Proofread and provide basic edits and updates to Recovery doctrine and accompanying Recovery toolkit, job tools, and training materials (found on the Red Cross Exchange, EDGE, etc.).
    * Help ensure the field, EDGE and the Exchange have most current versions of doctrine, training and job tools.
    * Help coordinate stakeholder review of Recovery doctrine and collect/organize feedback.
    * Help coordinate stakeholder review of doctrine from outside Recovery Services and collect/organize feedback.
    * Make recommendations on major doctrine edits based on changes to Recovery Services programs, changes to other units’ doctrine, or feedback from stakeholders.
    * Provide answers and explanations on doctrine in plain language to stakeholder - may answer questions from the field received through a shared e-mail inbox.
    * May represent Recovery Services on other units’ doctrine review process.
    * Participate in appropriate Recovery Services and Long-Term Recovery meetings.

  • Qualifications


    -Reliable access to resources needed to volunteer 100% virtually
    -Writing, copy editing, and proofreading experience
    -Familiarity with Disaster Cycle Services Recovery Services programs either steady-state in a region or on Disaster Response Operations (DRO)
    -Comfortable using plain English to explain complex concepts and processes
    -Good communication and interpersonal skills
    -Highly organized and detail-oriented
    -Ability to work effectively both independently and as part of a team
    -Competency in Microsoft applications including Word, Excel, PowerPoint, and Outlook
    -Effective time management skills and the ability to meet deadlines


    -Experience working with technical documents and/or doctrine

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About American Red Cross - National Headquarters


431 18th St NW, Washington, DC 20006, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.


Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.

Disaster Relief
Emergency & Safety


We'll work with your schedule.


This is a Virtual Opportunity with no fixed address.


  • Management
  • Copy Writing / Copy Editing




  • It is expected that this role will require 8-10 hours per week.

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