Adoption Guru - Foster Parent Representative - REMOTE

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Foster Parent Representative - Foster Adoption Guru - REMOTE

Making North Texas a No-Kill community is a big job and as a volunteer-based organization, Dallas Pets Alive is a non-profit organization focused on animal welfare and saving pets. DPA needs a lot of great volunteers to do it. As a Foster Adoption Guru, you will be making a huge impact on this mission by assisting our foster families throughout this process.

About Dallas Pets Alive : https://dallaspetsalive.org

**TO BE CONSIDERED, please complete our Official Volunteer Application at

https://dallaspetsalive.org/volunteer/volunteer-application/

Team: Foster

Reports to: Assistant Foster Director, Foster Director, VP of Animal Operations and the Executive Director.

Works with: Will have regular and continuous contact virtually or over the phone with team leaders, foster parents, and other volunteers.

Responsibilities:

Foster Adoption gurus will work to ensure foster parents are set for success for meet and greets with potential adopters. These reps will walk the foster through the adoption process. They will identify the pets that are receiving applications, and make sure a Foster to Adopt (FTA) is not in the works. These reps will send the Meet and Greet (MNG) overview to the foster parents so they know what to expect for the phone call and the meeting. They will answer and advise any questions before or after the phone call or meeting. These reps will work closely with the medical team and adoption counselors to ensure all parties are on the same page.

• Ensuring that foster animal is medically up-to-date and acting as a liaison between the medical team and foster parent when the animal is ready to be listed for adoption
• Checking in with foster parents at scheduled times via email when their foster receives an application
• Assisting in troubleshooting any issues before, during and after meet and greets or phone calls with potential adopters
• Maintaining notes of correspondence with foster parents regarding the pet
• Referring issues beyond the scope of this function to other volunteers, team leaders, or Foster Director for further processing
• Developing relationships with foster parents, and professionally managing potential complaints
• Assisting with any other duties needed to help drive Dallas Pets Alive!’s mission and support our values

Qualifications/Skills:

• Must be at least 18 years of age
• Related animal/rescue group experience, preferred
• Ability to work virtually (phone, email)
• Experience with pets beneficial - but applicants do not need to be medical/behavioral experts (there will be a support system to help with these types of issues)
• Must not have conflicting associations with similar non-profit organizations or business(es) related to animal welfare

Dallas Pets Alive! Musts:

• Excellent oral and written communication skills to maintain professional level correspondence at all times
• A motivational, can-do attitude to represent Dallas Pets Alive! in a positive manner to our supporters and the general public
• A problem-solving mindset to handle and diffuse challenging situations in a professional manner
• A love for animals and dedication to the cause of animal welfare

Time Commitment: 1-2 hours per week