WE NEED YOU !! (Hybrid) Volunteer Relations Lead - SoCal Region Riverside

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Purpose: This position supports the Regional Volunteer Services department. To provide go-to people (Volunteer) resources for volunteer engagement, support and issue resolution methods.

Key Responsibilities:

• Implements corporate Red Cross Human Resources and Office of Volunteer Services policies and procedures.
• Receives appropriate training on all components and practices of Volunteer Relations and serves as a resident expert and coach on volunteer relations issues.
• Serves as the primary liaison to the NHQ Volunteer Services office, Regional Volunteer Services Officer and employees
• Explain appropriate Red Cross policies and procedures as related to Volunteer Relations during Steady State including utilization of Regional Volunteer Workforce Complaint Toolkit materials to all supervisors (employees and volunteer)
• Provide confidential mediator support for supervisors and supervisees as appropriate
• Conduct appropriate investigation, documentation, and resolution when complaint involves a volunteer
• Coordinates with and supports Human Resource Partners and ICE of complaints that they manage the investigation of
• Serves as a resource and support to the Regional Volunteer Relations Team Members through managing ongoing communication to include, answering questions, holding trainings and/or calls to encourage best practice sharing, etc.
• Supports VS in drafting additional tools and resources to promote a fair and harassment-free environment.
• Recommends to RVSO appropriate Training for supervisors of volunteers Actively participate in monthly conference calls of the NHQ VS Volunteer Relations Team
• In partnership with RVSO follow established process for tracking and reporting of volunteer HR issues handled within the region.

Qualifications:

• Fully vaccinated for COVID-19 and submission of vaccine status and supporting documentation in Volunteer Connection if participating in in-person activities and/or performing work in a Red Cross facility.
• Conflict management/mediation/training experience
• Experience with employee/staff relations, HR management
• Experience delivering training material and/or facilitation
• Ability to work in confidential situations
• Active Listening skills
• Able to assess, investigate, resolve, notify Volunteer HR Matters in timely manner when assigned a situation.

Training:

• Orientation to American Red Cross
• American Red Cross appropriate training for this position
• On the job training as needed
• Completion Worker Complaint Resolution Courses
• Session One: Volunteer Workforce Complaint Process Steps, Roles, Responsibilities and Complaint Categories
• Session Two: Applying Scenarios and Tools
• Session Three: Practicing Real-World Conversations

Time Commitment:
The time commitment is minimal as we would only call on as needed basis and during regional disasters.


Please email questions to John Steinberger, the Sr. Volunteer Recruitment Specialist, at John.Steinberger2@org or (760) 220-5361.