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American Red Cross - Wisconsin Region

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Recovery Client Care Program Service Associate

The Recovery Services Client Care Program allows the Red Cross to rapidly meet disaster-caused needs by enabling clients to apply and receive financial assistance and/or community resources. The Client Care Program Service Associate supports the recovery of disaster affected individuals, households, and communities by providing referrals, advocacy, and financial assistance through RC Care (case management system).

Responsibilities

  • Conduct Intake by interviewing the client and opening a case in RC Care
  • Provide Financial Assistance to qualified clients
  • Conduct Follow-up and Recovery Planning Services
  • Provide Internal Referrals
  • Provide Community Referrals
  • Assist with problem-solving and advocacy on request
  • Use RC Care to document services according to the Client Care Program Standards and Procedures
  • Complete the required virtual self-paced training (9 hours of training total)

Time Commitment

  • 4-8 hours/week
  • Services may be provided in person or virtually

Qualifications

  • Willing and able to volunteer in person in before, during and/or after a disaster event
  • Ability to work in a continuously changing environment in which work priorities may change frequently
  • Comfortable interacting with people from various diverse background whose lives have been disrupted and many are presenting immediate needs
  • Kind, caring, resourceful and knowledgeable
  • Comfortable learning new online case management systems
  • Experience using Microsoft Office products
  • Able to serve the client with care, comfort and concern
  • Able to recognize the value that different perspectives and cultures bring to an organization
  • Ability to stand and/or sit for two-hour periods
  • Ability to speak clearly on phone and in person
  • Ability to work for long periods on computer and/or reading small print and/or writing
  • Valid Driver’s License (required for Divisional and National Deployments)
  • Minimum 18 years of age
  • Available to sign up for shifts on consecutive days (shifts may be 4, 8 or 12 hours long)
  • Willing to complete 9 hours of virtual self-paced training required for position
  • Ability to read, write, and follow verbal and written instructions in English
**Must submit a volunteer application at www.redcross.org/volunteer

Volunteers who perform in person volunteer positions with the American Red Cross must be vaccinated and will need to record their vaccine status with supporting documentation prior to working in the field.

Questions? Contact Sarah at sarah.luth@redcross.org

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About American Red Cross - Wisconsin Region

Location:

4860 Sheboygan Avenue, Madison, WI 53705, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.

Description

Every single day, the American Red Cross helps people in emergencies. Whether its one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.

Community
Crisis Support
Disaster Relief

WHEN

We'll work with your schedule.

WHERE

Multiple locations La Crosse, WI 54601

(43.80416,-91.1545)
 

SKILLS

  • Case Work / Management
  • People Skills

GOOD FOR

N/A

REQUIREMENTS

  • Driver's License Needed
  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 4-8 hours/week. Services may be provided in person or virtually
  • Must submit a volunteer application at www.redcross.org/volunteer

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