IT Assistant

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Assists in general IT support for offices, ticket desk & exhibits when needed. Troubleshooting computer (desktop/laptop/tablet) hardware/software, printer, networking, & phone problems. Carrying out projects as assigned. May work at times as help desk, answering calls and e-mails regarding computer, phone, printer & network issues or requests.

Duties:

· Configuring hardware and software

· Setting up peripherals such as printers

· Repairing & installing equipment

· Providing support for end-users

· Assist in various IT tasks and interdepartmental projects

Required Skills:

· Ability to troubleshoot common hardware/software issues

· Ability to follow instructions and work autonomously, but also able to recognize limitations and communicate need for assistance or further explanation

· Ability to quickly gain new skills and knowledge when faced with new challenges

· Willingness to research

· Proficient in Microsoft Windows domain environment & Office Products

· Attention to detail

· Ask questions and get information in order to diagnose computer problems and discern what level of support is needed when a problem is presented

· Work as part of a team in stressful situations; maintain composure (and sense of humor) in the face of heavy workload and constant interruptions.

· Excellent verbal and written communication skills

Training:

Experience and/or formal training in (Windows, Mac, MS Office, AD, DNS, Networking, Computer hardware & software basics) is a plus

Schedule: Daytime (i.e. During normal business hours). Days & number of hours are open for discussion.

Minimum Commitment: One to two 3-hour shifts per Week