Recovery Client Care Program Service Associate - Fairfax, VA

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ORGANIZATION: American Red Cross - National Capital & Greater Chesapeake Region



The Recovery Services Client Care Program allows the Red Cross to rapidly meet disaster-caused needs by enabling clients to apply and receive financial assistance and/or community resources. The Client Care Program Service Associate supports the recovery of disaster-affected individuals, households, and communities by providing referrals, advocacy, and financial assistance through RC Care (case management system).

    • Conduct Intake by interviewing the client and opening a case in RC Care
    • Provide Financial Assistance to qualified clients.
    • Conduct Follow-up and Recovery Planning Services
    • Provide Internal Referrals
    • Provide Community Referrals
    • Assist with problem-solving and advocacy on request
    • Use RC Care to document services according to the Client Care Program Standards and Procedures
    • Services may be provided in person or virtually.
    • Complete the required virtual self-paced training (9 hours of training total)
Time Commitment

Once trained, and upon request, this would be for a consecutive 14-day deployment.

This role is for those able and interested in deploying outside of our region to other parts of the country that may need support. The path of a given disaster will determine where Red Cross' precise volunteer needs lie. Accepting this position means that:

    • you have the interest and ability to travel outside of our region to help with a major disaster.
    • You have 14 consecutive days to do so
    • You are comfortable in-person (COVID vaccination strongly recommended)
    • You understand, depending on the disaster, that hardships may apply, such as sleeping in a staff shelter.
    • Training needs to be completed within 2 weeks.


    • Willing and able to volunteer in person before, during, and/or after a disaster event
    • Ability to work in a continuously changing environment in which work priorities may change frequently
    • Comfortable interacting with people from various diverse backgrounds whose lives have been disrupted and many are presenting immediate needs
    • Kind, caring, resourceful, and knowledgeable
    • Comfortable learning new online case management systems
    • Experience using Microsoft Office products
    • Able to serve the client with care, comfort, and concern
    • Able to recognize the value that different perspectives and cultures bring to an organization
    • Ability to stand and/or sit for two-hour periods
    • Ability to speak clearly on phone and in-person
    • Ability to work for long periods on a computer and/or reading small print and/or writing
    • Valid Driver’s License (required for Divisional and National Deployments)
    • Minimum 18 years of age
    • Available to sign up for shifts on consecutive days (shifts maybe 4, 8, or 12 hours long)
    • Willing to complete 9 hours of virtual self-paced training required for the position
    • Ability to read, write, and follow verbal and written instructions in English
Length of Appointment

Through 2021 hurricane season, which lasts through November.

190 More opportunities with American Red Cross - National Capital & Greater Chesapeake Region

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About American Red Cross - National Capital & Greater Chesapeake Region


4700 Mt. Hope Drive, Baltimore, MD 21215, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.


Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to a service member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.


Crisis Support
Disaster Relief
Emergency & Safety
Crisis Support, Disaster Relief, Emergency & Safety


We'll work with your schedule.


Anywhere in countyFAirfax, VA 22032



  • Disaster Relief Care & Shelters
  • Data Entry
  • Disaster Response
  • Financial Service Assistance
  • Basic Computer Skills


  • Kids
  • Teens
  • People 55+


  • Driver's License Needed
  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Once trained, and upon request, this would be for a consecutive 14-day deployment.

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