Recovery Client Care Program Service Associate - Towson, MD

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Purpose

The Recovery Services Client Care Program allows the Red Cross to rapidly meet disaster-caused needs by enabling clients to apply and receive financial assistance and/or community resources. The Client Care Program Service Associate supports the recovery of disaster-affected individuals, households, and communities by providing referrals, advocacy, and financial assistance through RC Care (case management system).

• Conduct Intake by interviewing the client and opening a case in RC Care
• Provide Financial Assistance to qualified clients.
• Conduct Follow-up and Recovery Planning Services
• Provide Internal Referrals
• Provide Community Referrals
• Assist with problem-solving and advocacy on request
• Use RC Care to document services according to the Client Care Program Standards and Procedures
• Services may be provided in person or virtually.
• Complete the required virtual self-paced training (9 hours of training total)

Once trained, and upon request, this would be for a consecutive 14-day deployment.

This role is for those able and interested in deploying outside of our region to other parts of the country that may need support. The path of a given disaster will determine where Red Cross' precise volunteer needs lie. Accepting this position means that:

• you have the interest and ability to travel outside of our region to help with a major disaster.
• You have 14 consecutive days to do so
• You are comfortable in-person (COVID vaccination strongly recommended)
• You understand, depending on the disaster, that hardships may apply, such as sleeping in a staff shelter.
• Training needs to be completed within 2 weeks.

Required:

• Willing and able to volunteer in person before, during, and/or after a disaster event
• Ability to work in a continuously changing environment in which work priorities may change frequently
• Comfortable interacting with people from various diverse backgrounds whose lives have been disrupted and many are presenting immediate needs
• Kind, caring, resourceful, and knowledgeable
• Comfortable learning new online case management systems
• Experience using Microsoft Office products
• Able to serve the client with care, comfort, and concern
• Able to recognize the value that different perspectives and cultures bring to an organization
• Ability to stand and/or sit for two-hour periods
• Ability to speak clearly on phone and in-person
• Ability to work for long periods on a computer and/or reading small print and/or writing
• Valid Driver’s License (required for Divisional and National Deployments)
• Minimum 18 years of age
• Available to sign up for shifts on consecutive days (shifts maybe 4, 8, or 12 hours long)
• Willing to complete 9 hours of virtual self-paced training required for the position
• Ability to read, write, and follow verbal and written instructions in English

Through 2021 hurricane season, which lasts through November.