Job Training and Education Computer Lab Assistant (Whatcom)

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ORGANIZATION: Evergreen Goodwill of the Northwest

JTE Volunteer

Job Lab Assistant

Mission: Seattle Goodwill provides quality, effective employment training and basic education to individuals experiencing significant barriers to economic opportunity. Because jobs change lives.

Position Description:Lab Assistants help students during regularly scheduled computer lab times. Students utilize the lab for language learning software, job search, homework, cashiering and customer service practice, and more.

Primary Responsibilities:

* Supervise the computer lab during your scheduled shift.

Language Learning Lab:

·Help students log on/off computers and language learning software

·Answer questions regarding language learning software functionality

Career building Lab:

·Assist students with WorkSource job search resources

·Help students with online job search

·Support students with cover letters and resume

Keyboarding Lab:

·Help students log on/off computers

·Answer questions regarding correct typing techniques

Retail & Cashiering Lab:

·Encourage practice and answer questions regarding POS (Point of Sale) systems, basic customer service skills, and cash register functionality

·Support students as they practice cashiering skills like making change, payment processing, and more

Open Computer Lab:

·Help students log on/off computers.

·Support students if they have any questions regarding their homework

·Roles and responsibilities vary slightly by Job Training and Education Center location

·Other assignments as needed

Reports to: Center Manager or Volunteer Supervisor

Role Requirements & Abilities:

* Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds, or an interest in learning about it

* Ability to flex communication style to multiple cultural environments Excellent written and verbal communication skills, and ability to present to diverse audiences, specifically racially, ethnically, and socioeconomically diverse communities

* A solid understanding of, or interest in learning about, cultural humility and cultural responsiveness

* Reliable, punctual and consistent

* Patient, understanding, and caring

* Strong listening skills

* Strong computer skills

General Open Lab/ Career building Lab/ Keyboarding Lab: o

·Experience with (or the ability to learn) WorkSource job search resources, language learning software, online job readiness resources, basic keyboarding techniques, and more. Volunteers will spend time familiarizing themselves with specific software before they begin volunteering

Retail & Cashiering Lab:

·Ability to learn Goodwill’s POS system quickly and accurately.

  • Volunteers will receive instruction from staff and spend time familiarizing themselves with the cash registers/POS before they begin volunteering with students.
  • Strong math, counting, and reading skills.
  • Previous retail and customer service experience preferred

Essential Physical Abilities:

* Able to safely lift/push/pull up to 10 lbs., grasp, handle, finger and manipulate items; perform repetitive fine motor functions with fingers, wrists and arms.Able to traverse a wide variety of physical environments without assistance including uneven surfaces and stairs.Able to communicate with others effectively, verbally and in writing; including those who have limited English skills, large groups and small groups and individuals.Able to use standard office equipment without assistance.

Working Environment/Conditions:

* Classroom setting; moderate noise level.

Time Commitment: Schedules vary by center. Regular business hours, Monday through Thursday. Ten week minimum commitment.

Seattle Goodwill Job Training & Education Computer Lab Assistant volunteers do not have access to confidential or critical files.

For more information about Seattle Goodwill, please visit our website at:

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About Evergreen Goodwill of the Northwest


700 Dearborn Place S, Seattle, WA 98144, US

Mission Statement

Goodwill provides quality, effective employment training and basic education to individuals experiencing significant barriers to economic opportunity. Because jobs change lives.


Goodwill inspires hope and self-confidence, helping people from all backgrounds and walks of life to feel successful, valuable and dignified.


Education & Literacy
Community, Education & Literacy, Employment


We'll work with your schedule.


1115 E Sunset Dr.Suite 105Bellingham, WA 98226



  • Tutoring
  • Mentoring
  • Literacy / Reading
  • Teaching / Instruction
  • English as a Secondary Language (ESL)
  • Adult Education


  • Group


  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 10 week commitment required.

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