Ops Manager, People & Culture

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WHY JOIN CLOSE THE GAP

Close the Gap is a 100% volunteer-based organization dedicated to creating a future of equitable opportunities for low-income students and professionals. Founded in 2018, Close the Gap focuses on mentorship, workshops, project-based learning, financial/resource assistance, and awarding scholarships.

At Close the Gap, your individuality is your strength. We are a small, diverse, nimble group of innovators, disruptors, trailblazers who are trying to leverage technology to solve the challenge of widening opportunity gaps that prevent low-income students from fulfilling their fullest potential due to their financial limitations.

Volunteering here gives you an opportunity to impact lives, invest in your growth and development, and be part of a fun and inclusive team. Together, we can build a future without opportunity gaps.

This role reports to our COO (president and cofounder in the interim). Learn more about volunteering with us.

• You are passionate about our mission to close the opportunity gap and excited about the opportunity to create a roadmap to people ops excellence.
• You want to make a difference to bridge the gap for FGLI students and leaders.
• You will provide leadership for people operations: recruiting, culture, inclusion & belonging.
• Key responsibilities include assisting hiring managers with recruiting needs, managing internal communications, keeping our volunteering site updated, and overseeing our volunteer retention.

• Manage our streamlined ATS (e.g. Notion + Airtable + Slack integration).
• Collaborate with our operations and leadership teams to identify headcount needs.
• Manage multiple volunteer requisitions at the same time.
• Set and maintain SLAs/SOPs to ensure a positive candidate experience.
• Execute end-to-end recruiting needs, intake, JD review, recruiter screen, debrief, onboarding.
• Coordinate interview time and debriefs for hiring managers.
• Develop and manage an onboarding experience that makes every new hire's experience special.
• Oversee both internal and external volunteer experience. Internal being our core team volunteers (like yourself) and our external volunteers (like mentors).
• Maintain our annual Inclusion & Belonging survey.
• For an experienced candidate, we'd like to have you build a resilient People Ops function that will support our 100% volunteer model, which includes hiring and mentoring a team.

• Passionate about creating an equitable society.
• You are a team player who values transparency, accountability, and diversity.
• You are currently in HR/People Ops/Operations and want to put your experience into the non-profit space and help us scale with care.

• Ability to attend weekly team meetings, currently on Thursdays from 8-9:30 pm PT.
• Ability to commit 10-15 hours weekly.
• Reliable and dependable team member.
• Very strong written and oral communications skills.
• Demonstrated ability to work independently with great outcomes.
• Demonstrated ability to set and achieve or exceed goals and meet deadlines.
• Commitment to advocacy, diversity, and serving the community.

• Currently a recruiter, people ops manager, HRBP, or relevant experience
• Budgeting and headcount planning in a corporate setting
• 2+ years of people management
• Past experience volunteering or working with non-profits

• Apply through Notion: https://closethegap.notion.site/Ops-Manager-People-Culture-8c156ccf09de4feeaca8100b9d53295f
• Apply through AirTable: https://airtable.com/shrYBKBsitVGVP1UC