Resource Hub - Edison Dreamery Center

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Volunteer Position: Front Desk Connector

Department: Mission Impact

Program: Resource Hub

Leadership: Chief Operating Officer

Immediate Supervisor: Family and Community Liaison

Position Hours: Monday - Friday. With flexible hours

Location: Resource Hub at The Dreamery at Edison

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Mission Statement: Eliminate racism, empower women, and promote peace, justice, freedom and dignity for all.

Primary Function: The Resource Hub is the first face and first voice people see and hear when they visit the Edison Child Care Center. You are the person who greets guests and connects them with the services they need. You are the first impression of YWCA and you help set the tone for others to have a great day.

Qualifications:

1. Must be 18 years of age
2. Must have excellent verbal and written communication skills
3. Must have knowledge of basic office skills
4. Must be able to work with people of diverse backgrounds
5. Must have knowledge of local community resources (Training provided)

Statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Responsibilities:

1. Be positive and welcoming to community members
2. Greet guests and direct them to the appropriate location or person
3. Provide community members with requested information on community resources
4. Provide general administrative and clerical support
5. Direct phone calls in a pleasant and professional manner
6. Safeguard confidential information gained as a result of the volunteer position
7. Promote teamwork
8. Provide support to YWCA staff

Position and Training Requirements:

1. YWCA Training
2. Racial Justice Training
3. Current TB Test and Fingerprinting. YWCA will pay for both tests.