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Front Desk Connector - Edison Dreamery Center

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  • 4 people are interested

Volunteer Position: Front Desk Connector
Department: Improving Lives of Children
Program: The Dreamery Centers
Director: Senior Director/Improving Lives of Children
Immediate Supervisor: Family and Community Liaison
Position Hours: 8:30 am to 5:00 pm. Time shifts are flexible

Mission Statement: Eliminate racism, empower women, and promote peace, justice, freedom, and dignity for all.

Primary Function: The Front Desk Connector is the first face and first voice people see and hear when they visit the Edison Child Care Center. You are the person who greets guests and connects them with the services they need. You are the first impression of YWCA and you help set the tone for others to have a great day.


  1. Must be 18 years of age, or
  2. 17 years of age and currently in a vocation for Early Education
  3. Excellent communication skills
  4. Knowledge of basic office skills
  5. Ability to work with people of diverse backgrounds
  6. Knowledge of local assistance resources
  7. TB Test required
  8. A Fingerprint Test may be required contingent upon volunteer hours per week

Statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.


  1. Be positive and welcoming to community members
  2. Greet guests and direct them to the appropriate location or person
  3. Provide community members with requested information on community resources
  4. Provide general administrative and clerical support
  5. Direct calls in a pleasant and professional manner
  6. Safeguard confidential information gained because of the volunteer position
  7. Promote teamwork.
  8. Provide support to YWCA staff

Training Requirements:

  1. Edison Resource Desk Training
  2. YWCA Improving Lives of Children Program Orientation
  3. Volunteer Orientation

Child Care Licensing Rules:

R 400.8125 volunteer requirements. Rule 125. (1) All volunteers shall provide appropriate care and supervision of children at all times. (2) All volunteers shall act in a manner that is conducive to the welfare of children. (3) All supervised volunteers shall receive a public sex offender registry (PSOR) clearance before having any contact with a child in care. A copy of this clearance must be kept on file at the center. (4) A licensee shall have a written policy regarding screening and supervision of volunteers, including volunteers who are parents of a child in care. The policy must include a statement that any individual registered on the public sex offender registry (PSOR) is prohibited from having contact with any child in care. (5) A written statement must be signed and dated by volunteers before volunteering indicating all of the following information: (a) The individual is aware that abuse and neglect of children is against the law. (b) The individual has been informed of the center’s policies on child abuse and neglect. (c) The individual knows that all staff and volunteers are required by law to immediately report suspected abuse and neglect to children’s protective services. R 400.8128 Staff; volunteer; tuberculosis. Rule 128. A center shall keep on file at the center evidence to verify that each child care staff member and each volunteer who has contact with children at least 4 hours per week for more than 2 consecutive weeks is free from communicable tuberculosis (TB). Verification of TB status is required within 1 year before employment or volunteering. History: 2013 AACS; 2019 AACS. R 400.8131 Professional development requirements. Rule 131. (1) The center shall provide an orientation about the center’s policies and practices and these administrative rules.

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353 E. Michigan Avenue, 1155 Portage Road, Kalamazoo, MI 49007, US

Mission Statement

YWCA Kalamazoo is on a mission to eliminate racism, empower women, stand up for social justice, help families, and strengthen communities.


YWCA Kalamazoo

YWCA Kalamazoo serves as a primary resource for economic, gender, and racial justice for all women and girls in Kalamazoo. We have been at the forefront of the most pressing social movements for more than 150 years- from voting rights to civil rights, from affordable housing to pay equity, from violence prevention to health care reform.

Today we combine programming and advocacy in order to generate institutional change in three key areas: racial justice, civil rights, empowerment and economic advancement of women and girls, and health and safety of women and girls


Children & Youth
Children & Youth, Community, Women


We'll work with your schedule.


1101 Portage StreetEdison Dreamery CenterKalamazooKalamazoo, MI 49001



  • Office Reception
  • Administrative Support
  • Customer Service
  • Data Entry
  • Computer Science
  • Basic Computer Skills


  • People 55+


  • Driver's License Needed
  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 2+ hours during multiple shifts
  • TB Test required. A fingerprint may be necessary and is based on the number of volunteer hours per week.

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