NHQ:FD - DSS - Donor Services - Return Mail Processing (Charlotte, NC)

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This position supports the National Headquarters (NHQ) Fund Development (FD) Donor Services (DSS) team. This is an in-person volunteer opportunity. On location in the Shared Services Center in Charlotte NC, the Return Mail Processing volunteer will make an impact by supporting data accuracy and improving the donor experience.

The volunteer will prepare and scan return mail pieces using the copier/scanner on location. Each scanned return mail item generates a new contact preference support case automatically logged into the Donor Services queue in the Salesforce P&I case management system which the Donor Services team works to resolve as appropriate. The volunteer will also sort, prepare and scan acquisition return mail pieces into batches, emailed to the Manager, Donor Services directly from the copier/scanner.

• The volunteer will process the pre-sorted return mail to prepare it for scanning:
• Empty each envelope (already opened by the mail room) and transfer the USPS yellow return mail sticker from the envelope onto the letter to be scanned in;
• If there is not USPS return mail sticker, the volunteer will write "RTS" on the letter to be scanned in;
• In the case of a note stating "deceased" is written on the envelope, the volunteer will write "deceased" on the letter to be scanned in.
• The volunteer will scan in each individual return mail piece prepared using the copier/scanner on location.
• The volunteer will sort the acquisition return mail into two separated format groups: full page format and return mail donation form device format.
• The volunteer will scan in the sorted acquisition return mail in batches, setting the copier/scanner to send the scanned file to the Manager, Donor Services.

4 to 8 hours per week

All Required:

• Attention to detail
• Ability to follow procedural instructions
• follow procedural documents and reference materials
• Ability to come into Red Cross office to process returned mail located at (13500 S Point Blvd. Unit A Charlotte NC 28273)

1. Are you able to follow procedural documents and reference materials?
2. Are you able to come into the office to process returned mail? located at (13500 S Point Blvd. Unit A Charlotte NC 28273)