Help Seniors Access Health Insurance as a HICAP Counselor

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ORGANIZATION: Senior Network Services

We are currently seeking volunteers for our "Health Insurance Counseling and Advocacy Program (HICAP) at Senior Network Services. As a volunteer, you will be trained to provide free, objective, individual counseling sessions to Medicare Benificiaries on their coverage options and claims issues. Counselors with extended training may also provide educational forums as community educators and/or Long Term Care Insurance Counseling.

Your work will help low-income, vulnerable seniors access the health insurance they need to be healthy, well and safe in our community.

Volunteer Qualifications: Volunteer counselors should be computer literate, have an interest and aptitude in the areas of Medicare and Health insurance issues,

and the ability to communicate effectively, to provide unbiased counseling, to document clearly, and maintain confidentiality.

Volunteer Shifts: Flexible shifts during weekday mornings and afternoons. Volunteers must be able to commit to a minimum of 4 hours of counseling per month

Volunteer Training: To become registered counselors for HICAP, volunteers must successfully complete at least 24 hours of initial online training.

This is an excellent opportunity to give back to the community while exercising your brain at the same time. Individuals approaching Medicare eligibility are greatly appreciative to counselors who help them navigate the complex Medicare system.

Senior Network Services is a private, non-profit agency providing Senior Citizens and persons with disabiliteis with information, guidance, and assistance

in coordinating existing resources to promote independence and the highest quality of life.

Get Involved...Select the Red "Express Interest" button below

**This is a Referral Opportunity, which means it is run directly by one of our nonprofit partners. Once you express interest, someone from the partner organization should follow up with you shortly to discuss confirming you as a volunteer for this opportunity.

More opportunities with Senior Network Services

No additional volunteer opportunities at this time.

About Senior Network Services


1777-A Capitola road, SANTA CRUZ, CA 95062, US

Mission Statement

Senior Network Services is a community resource agency serving all of Santa Cruz County that links older adults and persons with disabilities with support services essential to their physical and mental well-being. The focus is on helping people continue to live independent, fulfilling lives at home by giving them access to necessary information and resources.


HICAP Health Insurance Counseling & Advocacy Program volunteer counselors provide unbiased counseling to seniors and their families about Medicare. Volunteer counselors are provided excellent training and end up registered with the State of California. Counselors must complete a background check and pass a privacy security training provided by the State of California. Counselors are provided resources and training that allow them to make positive impacts on peoples lives.


People with Disabilities
Community, People with Disabilities, Seniors


Thu Apr 15, 2021 - Sun Dec 31, 2023
12:01 AM - 11:59 PM


Santa Cruz, CA 95062



  • People 55+


  • Background Check
  • Orientation or Training
  • Background check and no financial connections to insurance industry. Residents of Santa Cruz or San Benito county only.

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