Director/Co-Director - Client Relations (CR)

Save to Favorites

About Us:

The Class Consulting Group is a boutique management consulting firm headquartered in SFO-Bay Area that provides consulting services to senior management and Board of Directors of nonprofit/philanthropic organizations. It also offers community leadership opportunities to professionals. CLASS collaborates with its clients - the Non-Profit Organizations to help them realize their mission and create tangible value. CLASS offers business consulting services in Marketing, Strategy, Human Resources/ Organization, Finance, and IT.

We are looking for motivated and committed individuals to join our volunteer-driven teams.

Position Type: Volunteering (All volunteering positions at Class Consulting Group are unpaid).Temporarily remote due to COVID-19.

Apply:

If you are interested in this opportunity or any other opportunities within CLASS, please apply on our website’s Career section using the following link: Careers | The Class Consulting Group. Once we receive your request, our recruitment team would contact you to set up a call with you.

General Responsibilities:

• Assist in developing strategic and operational plans by identifying short-term and long-term priorities.
• Track KPIs and progress of strategic projects and present management reports to the board.
• Provide leadership to the team and encourage a leadership-based culture.
• Preside over the meetings and agenda of the team as well as track projects and ongoing activities.
• Ensure appropriate communications and leverage resources within the team and with other teams.
• Promote volunteer engagement within the CR Team and across the broader CLASS Group.

Specific Responsibilities:

• Assist CR Board Chair in developing strategic and operation plans by identifying short term and long-term priorities.
• Lead client relations and marketing activities in seeking business with potential NPO prospects & developing existing NPO relationships.
• Seek repeat business by managing relationships with current & past clients.
• Develop business plans and CR strategies that ensure attainment of organizational goals and targets.
• Collaborate with the Business Consulting Services team to reach out to CLASS clients to gauge the impact of CLASS's work and probe for potential follow up on projects and/or referrals.
• Create and deliver proposal presentations to potential clients.
• Build CLASS’s brand and develop marketing programs & communication channels that will drive new business growth.
• Represent CLASS at various Nonprofit Organization related events.
• Oversee Salesforce (CRM) to ensure, we are managing our relationships and interactions with our existing/potential clients.
• Provide leadership to the CR team, ensuring appropriate training communication and leveraging of resources within the team.

Requirements:

Education Qualification & Experience

• MBA with 8+ years of prior leadership background.
• 10+ years of experience in Business Development, Management, Sales or Marketing.
• Strong research, and problem-solving capabilities.

Skills/Abilities

• Passionate & committed to serve community.
• Optimistic, reliable, and capable of fostering teamwork without formal hierarchy.
• Excellent in communication and presentation.
• Should honor commitments and CLASS's Code of Ethics.

Commitment

• Minimum 1+ year of commitment for the unpaid / pro-bono position.
• Attend Weekly Meetings: Virtual [MS Teams]
• Time: Minimum 5 hours per week [excluding meeting time].

Benefits:

• Leadership development opportunities.
• Networking opportunities.
• Group based learning.
• Satisfactory volunteering experience.
• Continuous learning