Quality Calls Volunteer

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Do you have a couple free hours a week and enjoy talking on the phone? If the answer is yes to both then this opportunity is the perfect fit for you! We are looking for a volunteer who can join our team to make our quality calls to ensure we are providing patients with the best care. This volunteer will follow the script and make all calls within the appropriate time. The volunteer department will provide back up for any calls that cannot be made by the Quality Calls Volunteer.

The calls can be made from the comfort of your own home and for this volunteer position you only need a phone and access to the internet! Once you make the calls, you will go on Survey Monkey (either on phone or computer) and complete the survey and that's it!

Purpose: Quality checks service calls made to patients, caregivers and referral sources in scheduled intervals post-admission to determine satisfaction of care delivery and communication by company team members.

Process: The Volunteer Department, or other assigned personnel, will place post-admission calls to patients, caregivers, and referral sources in scheduled intervals utilizing Survey Monkey to report results. The results will be submitted to appropriate leadership for follow-up on all negative responses the same day of contact. The call intervals are as follows:

• 48 hours after admission
• 30 days after admission
• 60 days after admission
• Every 60 days thereafter

Benefit:

• Proactively identify areas of improvement or service failures
• Monitor trends or patterns, either positive or negative, that originate back to individual and collective performance

These calls are to ensure we are providing the best patient/family care. If you feel like this would be a good fit for you, please reach out! We would love to have you join our team! this is all based on your availability to help!