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ORGANIZATION: Felton Institute


Advocate for those who need it most: Volunteer as a Long-Term Care Ombudsman!

Looking for a meaningful way to give back to your community? Consider becoming a volunteer for the Long-Term Care Ombudsman Program! We are currently seeking Cantonese-speaking volunteers to join our team.

We are looking for individuals who are passionate about helping reduce isolation and are committed to making a difference in the lives of residents in long-term care facilities. No prior experience is necessary - we provide all the training you need to be successful.

What is the Long-Term Care Ombudsman Program?
The San Francisco Long-Term Care Ombudsman Program is a government-funded program that relies on dedicated and compassionate volunteers to help protect and advocate for the rights and well-being of vulnerable residents in long-term care facilities. It is the only long-term care advocacy program in San Francisco!

What do Volunteers do?

  • As a Cantonese-speaking volunteer, you will play an important role in serving the needs of Cantonese-speaking residents who may be facing language barriers. Your assistance will be crucial in helping these residents understand their rights and ensuring that their needs are met.
  • Volunteers visit facilities regularly and are trained to identify and address concerns and complaints raised by residents or their families and work with facility staff and administrators to find solutions.
  • Volunteers complete a free comprehensive training program, which includes topics such as resident rights, elder abuse prevention, communication skills, and advocacy strategies.
  • Volunteers may also advocate for policy and legislative changes to improve the quality of care and protection of long-term care residents.
  • Volunteers are expected to commit to a minimum of five hours per week for at least one year and are assigned to a specific facility or group of facilities.

To learn more about becoming a volunteer for the Long-Term Care Ombudsman program and to apply, please contact us today:

Contact: (415)751-9788 or

Thank you for considering this important opportunity to serve your community!

1 More opportunity with Felton Institute

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About Felton Institute


1005 Atlantic Ave, Alameda, CA 94501, US

Mission Statement

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services to transform lives. Our organization offers 50+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our award-winning programs, which have been recognized as national models, combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton empowers the community and ensures successful outcomes to all we engage with.


Rooted in equity, Felton Institute transforms quality of life and promotes social justice to accelerate community led change.


Advocacy & Human Rights
People with Disabilities
Advocacy & Human Rights, People with Disabilities, Seniors


We'll work with your schedule.


6221 Geary BlvdSan Francisco, CA 94121



  • Advocacy
  • Basic Computer Skills
  • Critical Thinking
  • People Skills
  • Problem Solving
  • Relationship Building


  • People 55+


  • Must be at least 21
  • Orientation or Training
  • We ask that you commit to 5 hours per week for at least one year.
  • Must be comfortable in nursing home settings and engaging with older adults.

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