During these uncertain times, how can we help?

As the world leader in volunteerism we feel a responsibility to unite our broader community, and to use this moment to become stronger.

See below to participate in our Impact Sector survey, access our COVID-19 Resource Hub, and explore our growing directory of COVID-19-specific and virtual volunteering opportunities.
Read More
  • ORGANIZATION PROFILE
  • San Francisco Ombudsman/Family Service Agency of SF San Francisco Ombudsman/Family Service Agency of SF

Donate to this Organization

Causes

  • Interest area icon
  • Interest area icon
  • Interest area icon
  • Interest area icon
  • Interest area icon

Volunteer with us!

VIEW AS
Subscribe Get an RSS feed of these Opportunities
Please wait . . .

Mission Statement

The Long-Term Care Ombudsman Program is an advocacy program dedicated to protecting residents living in long-term care facilities in San Francisco. Certified staff and volunteers make a difference by investigating concerns and complaints related to long-term care services and advocate for a higher quality of care and improved quality of life for all residents.

Description

Our Program was established in the 1970's under Federal Older American's Act. Locally, we operate under the Felton Institute and are a part of their Senior Division. We have a contract (through Felton) with the SF Office on Aging within the Department of Aging and Adult Services (DAAS).

The primary responsibility of the Long-Term Care Ombudsman program is to investigate and attempt to resolve complaints made by, or on behalf of, individual residents in long-term care facilities.

Long-Term Care Ombudsman representatives assist residents in long-term care facilities with issues related to day-to-day care, health, safety, and personal preferences. Problems can include, but are not limited to:

  • Violation of residents' rights or dignity
  • Physical, verbal, mental abuse
  • Poor quality of care
  • Dietary concerns
  • Medical care, therapy, and rehabilitation issues
  • Medicare and Medi-Cal benefit issues
  • Improper transfer or discharge of a resident
  • Inappropriate use of chemical or physical restraints

Donations

San Francisco Ombudsman/Family Service Agency of SF accepts donations. Donate Now.

Report this organization

Reviews

BE THE FIRST TO RECOMMEND THIS ORGANIZATION!
Would you recommend San Francisco Ombudsman/Family Service Agency of SF?