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San Francisco Ombudsman/Family Service Agency of SF

Cause Area

  • Advocacy & Human Rights
  • Emergency & Safety
  • Health & Medicine
  • People with Disabilities
  • Seniors


6221 Geary BlvdSan Francisco, CA 94121 United States

Organization Information

Mission Statement

The Long-Term Care Ombudsman Program is an advocacy program dedicated to protecting residents living in long-term care facilities in San Francisco. Volunteers make a difference by investigating concerns and complaints related to long-term care services and advocate for a higher quality of care and improved quality of life for all residents.


The primary responsibility of the Long-Term Care Ombudsman program is to investigate and attempt to resolve complaints made by, or on behalf of, individual residents in long-term care facilities.

Long-Term Care Ombudsman representatives assist residents in long-term care facilities with issues related to day-to-day care, health, safety, and personal preferences. Problems can include, but are not limited to:

  • Violation of residents' rights or dignity
  • Physical, verbal, mental abuse
  • Poor quality of care
  • Dietary concerns
  • Medical care, therapy, and rehabilitation issues
  • Medicare and Medi-Cal benefit issues
  • Improper transfer or discharge of a resident
  • Inappropriate use of chemical or physical restraints


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