IT Systems Engineer

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Essential Functions

• Monitor existing systems & infrastructure to track their availability, speed, backup
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Install, configure, test and maintain operating systems, application software and system management tools
• Routinely test installed software for glitch detection and other issues
• Troubleshoot problems and perform root cause analysis (RCA) on the same
• Ensure constant availability of technical resources
• Prioritize mission critical tasks
• Maintain security, backup, and redundancy strategies
• Participate in the design of information and operational support systems
• Provide different levels of support - L1, L2, L3
• Design and implement security systems and redundant backups to maintain data safety
• Write custom scripts to reduce the need for human intervention
• Experience working in problem management and incident management environment, using ITIL standards
• Liaise with vendors and other IT personnel for problem resolution

Every effort has been made to identify the essential functions of this position. However, this position description in no way states or implies that these are the only duties you may be required to perform. The omission of specific descriptions of duties does not exclude them from the position if the work is similar, related or can be considered essential to this position. 

Key Relationships

Qualifications

Basic Skills

• Bachelor's Degree in IT, Computer Engineering or related field required
• Proven experience in installing, configuring and troubleshooting software & environments.
• Experience in the administration and performance tuning of application stacks (e.g., Tomcat, JBoss, Apache, Ruby, NGINX)
• Knowledge about AWS & Azure cloud platforms
• Knowledge on virtualization and containerization (e.g., VMware, Virtual Box)
• Experience with monitoring systems & automation software (e.g., Puppet, cfengine, Chef)
• Basic scripting skills

Preferred

Why volunteer with us?

We are a community of people from different parts of the world who share a common belief in improving education which will eventually reduce poverty and improve the quality of life and living conditions globally. Volunteering with us will enable you to build your resume and gain invaluable experience in a supportive environment. 

In the USA, School Group is a Certifying Organization, offering the President’s Volunteer Service Award (PVSA) to eligible volunteers. 

School Group will provide a letter of recommendation to all volunteers who are able to showcase outstanding performance for professional references. 

Other information

This is a volunteer position. There will be no financial compensation. Our organization is 100% volunteer-run. We welcome volunteers located anywhere in the world, as long as they can connect reliably to the internet.