Microsoft 365 Administrator/3rd Line (Remote)

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About African Development Choices:

African Development Choices (ADC) is a UK-based Social Enterprise on a mission to reduce poverty by empowering communities to make more informed choices in the management of public resources.

ADC’s purpose is to enable communities to independently meet their needs for essential services, such as clean water and safe sanitation and improve lives in Africa.

At ADC we encourage a working culture of seeking and giving input, showing, and taking initiative and commitment to the organisation and its purpose.

About the role:

We now have an exciting opportunity for a Microsoft 365 Administrator/3rdLine Support to join ADC. The Microsoft 365 Administrator will d eliver, a dminister and m aintain the Microsoft 365 tenant and related technology platforms and applications to p rovide a stable and secure online work space and support ADC’s volunteers with their IT needs.

Responsibilities:

• Champion the adoption of Microsoft 365 platform and services as appropriate for the organisation
• Build relationship with business partners across the organisation to evangelise technology and support services
• Maintain and secure the Microsoft 365 platform and services to ensure stability and integrity of the environment through vendor recommended practices
• Champion the creation of policies around the proper use of Microsoft 365 services and support
• Troubleshoot and resolve issues with application and user access to services
• Monitor and communicate to stakeholders on the environment security, health, and performance of the services
• Participate in gathering and analysis of business requirements for cross-functional projects around new service, application, and integration requirements
• Identify service automation opportunities to streamline technology and business processes
• Own and maintain the technology and end user facing knowledge base
• Design and Implement SharePoint Modern Teams and Communication sites in line with the internal communication requirements

Requirements:

Essential

• Bachelor’s Degree in Information Technology or equivalent work experience
• Microsoft 365 Certified: Teams Support Engineer Associate
• Microsoft 365 Certified: Fundamentals
• Exam MS-500: Microsoft 365 Security Administration
• 3+ years Advanced Office365 Administration Experience
• 3+ years SharePoint Administration experience
• Information Management Policies and Records Management experience
• In depth knowledge of Office 365 Security & Compliance Centre, specifically for DLP, Records Management, Retention, Data Governance and Content Search.
• Progressive experience in a technical help desk
• Problem-solving and conflict-resolution ability
• Incident Management, Problem Management and Change Management skills essential
• Exceptional interpersonal, oral and written communication skills
• Ability to actively take initiative and help set things up in a start-up environment 
• Ability to actively seek and give input in a collaborative team environment 
• A committed team player with good communication skills 
• Available to volunteer at least 7-10 hours a week

Desirable

• Microsoft Azure Certifications or relevant experience
• Experience with Microsoft Dynamics and Power BI
• Microsoft Certified: Power Platform App Maker Associate

What we offer you:

This is a volunteer, remote and unpaid position with the following benefits:

• Professional learning and career development opportunities.
• An opportunity to build on your work experience within your profession.
• An opportunity to be part of a diverse team representing different parts of the world, that is changing lives in Africa.
• An opportunity to help shape a start-up social enterprise.
• We will provide work reference for you.

Here at African Development Choices, we celebrate diversity, equity, and inclusion. Our teams are made up of people from all over the world and we welcome all applications. If you are disabled or have a long-term health condition, and you require any reasonable adjustments for your application with us, please let us know by contacting recruitment@africandevelopmentchoices.org