We now have an exciting opportunity for a Microsoft 365 Administrator/ 3 rd Line Support to join ADC. The Microsoft 365 Administrator will administer and maintain ADC’s cloud-based applications and end user services .
The right candidate will have the ability to provide 3 rd line technical support for a user base of approximately 90 + users. This is a big challenge so the right candidate should be resourceful , reliable, and flexible to provide an IT Service Desk that 'follows the sun’. Furthermore, the Microsoft 365 Administrator must be able to diagnose and resolve problems quickly and effectively. Excellent communication skills are necessary to co llaborate with a variety of interdisciplinary teams , ADC, and guest users .
Manage and maintain the organisation's Microsoft 365 Environment e.g., Microsoft Teams , Microsoft SharePoint, Microsoft Azure Security , Microsoft Exchange , Microsoft Dynamics, Microsoft OneDrive, Power BI
Troubleshoot and provide 3rd line technical support service desk requests
Build and maintain an IT Knowledge Base on Share P oint
Knowledge of Microsoft 365 systems administration and cloud-based applications
Experience with Microsoft Dynamics and Power BI
Experience with Microsoft SharePoin t, Exchange Online and Microsoft Azure
Excellent communication skills with a good level of the English Language
Problem Management and Change Management skills essential
At least 4 years of cloud-based application management and development
Available to volunteer at least 7 hours a week
What we offer you:
Free le arning and career development opportunities
An opportunity to build your work experience within your field
An opportunity to be part of a diverse team representing different parts of the world, that is changing lives in Africa
To prevent or relieve poverty in rural Africa by empowering communities and leaders to better manage public resources so that they can invest in expansion of access to essential public services and meet their local needs independently. We achieve this using our innovative Three-Step Approach.
African Development Choices is a UK-based social enterprise, founded in 2018 by Kenyan-born Moses Tai. Our vision is of a world in which everyone has access to the essential services necessary to fight poverty.
It is our mission to reduce poverty by empowering communities to make more informed choices in the management of public resources. This will enable communities to independently meet their needs for essential services, such as clean water and safe sanitation.
Children & Youth
We'll work with your schedule.
This is a Virtual Opportunity with no fixed address.