Tax Preparation Program Assistant

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READING SERVICES TAX PREPARATION PROGRAM ASSISTANT

Lighthouse Guild is the leading not-for-profit healthcare organization dedicated to addressing and preventing vision loss. Our mission is to provide exceptional services that inspire people who are visually impaired to attain their goals. With Lighthouse Guild, people who are at risk for, or affected by, vision loss have access to all the resources necessary to lead full, independent and productive lives. We provide services, research and education, and advocate to help people with low vision and blindness. Our vision is a world in which no person is limited by their visual capacity.

The Reading Service Program’s mission is to ensure that printed material for personal, education or professional use is available in accessible formats for people who are visually impaired. A program assistant is needed to assist with the coordination of the day-today activities of the tax program.

Position: Tax Preparation Program Assistant

Job Summary: This short term position will help with execution of the tax program for people with vision impairment. The ideal candidate will be responsible for responding to client inquiries, scheduling appointments, assisting with virtual tax document submission and managing the onsite tax preparation event, if necessary.

Principle duties and responsibilities:

• Assisting clients with both virtual and contactless-in person document submission.
• Manage the pairing of clients with onsite tax preparation slots.
• Answer phone calls.
• Receive volunteers and clients.
• Manage cancellations and makes appropriate notifications and schedule modifications.
• Escort visually impaired clients if needed.
• Other administrative duties as assigned.

Qualifications:

• Strong verbal and written communication skills.
• Able to handle confidential information.
• Skill managing a project is required.
• A strong customer service orientation, good interpersonal skills and math aptitude.
• Knowledge of Microsoft Word and Excel required.
• The ability to take and follow instruction and apply critical thinking skills, required.

Please submit a resume to volunteer@lighthouseguild.org . Please include the hours you are available to work in your cover letter. Direct all questions to The Volunteer Resources Department (646) 874-8688.