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DONATE TO THIS
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3 people are interested
Make a DIFFERENCE as a Client Success & Engagement Volunteer!!!
ORGANIZATION: Community Action Marin
Please visit the new page to apply.
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DONATE TO THIS
ORGANIZATION -
3 people are interested
Client Success & Engagement Volunteer
Purpose:
A Client Success & Engagement volunteer will join the Economic Opportunity & Workforce Development team in strengthening the delivery of our services to prospective clients. Through constant interaction with community members and the maintenance of digital records, the volunteer will play a key role in ensuring better outcomes for all those seeking Agency services.
Agency contacts:
Ashley Creese, Volunteer Services - acreese@camarin.org
Heather Bettini, Director of Economic Opportunity & Workforce Development - hbettini@camarin.org
Responsibilities and duties:
Enter and review data received through various sources of communication (video conference, phone, email) and online platforms to capture and expand program effectiveness and agility.
Support the team with data entry using appropriate quality control methods to ensure we accurately communicate outcomes and community impact. This data entry includes, but is not limited to:
Documenting receipt of cash grants
Documenting receipt of tax refunds
Documenting attendance at workshops and presentations
Provide support with auditing data quality to reduce omissions and errors.
Connect with clients who have had a lapse in service uptake to re-engage and welcome their continued participation.
Adhere to Agency privacy and confidentiality standards, and code of ethics.
Communicates with individuals in a respectful manner and responsive approach to differing beliefs and practices, sexual orientations, disability statuses, gender identities, ages, cultural preferences, linguistic needs, and other state and federal protected statuses.
Time commitment:
Flexible weekly schedule commitment
Ongoing: 6+ months
Required skills and qualifications:
Skills
Bilingual required - English/Spanish
Ability to engage with the public in an empathetic, culturally responsible manner
Organized and detail-oriented
Strong computer literacy and ability to learn new programs quickly
Verbal and written communication skills
Critical and analytical thinking
Creative and innovative within a professional environment
Qualifications
18+ years of age
Customer Service experience desired
Willingness to provide a pleasant and welcoming environment
Adapts well to a dynamic, rapidly changing environment and works effectively within a team
Working knowledge of Microsoft Office
Proficient with computers and learns new programs and systems quickly
Salesforce experience desired
Benefits to volunteer:
Volunteer for Marin County's largest nonprofit social services provider
Assist Community Action Marin with embodying a whole-family approach
Professional development opportunities available
Office equipment provided (if desired, may use personal devices)
Make a tangible impact within the community
Letters of reference (long-term volunteer commitments)
Fun, inclusive, and engaging work-environment
Location:
Virtual opportunity
***Community Action Marin is currently closed to the public due to the COVID-19 health crisis. Onsite capabilities to be re-evaluated based on local, state, and federal guidance ***
Reasonable Accommodations:
This opportunity may involve physical demands (e.g. climb stairs, carrying, lifting, etc.) as the actions are essential function to the role. Reasonable accommodations may be made to enable individuals with qualifying disabilities to perform essential functions.
More opportunities with Community Action Marin
No additional volunteer opportunities at this time.
About Community Action Marin
Location:
555 Northgate Drive, Suite 201, SAN RAFAEL, CA 94901, US
Mission Statement
Our Vision: All of us in Marin have an equal opportunity to live our lives with dignity and respect. Mission: We make it possible for people to achieve well-being by providing the education, mental health, and vital services they need. Together, we break down the barriers that get in the way of fair and lasting change in service to better outcomes for all. Promise: Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other. What We Do: We strive to improve stability, quality of life and community connection through a variety of different social services that provide the foundation to develop and sustain life skills. Our programs support clients through financial management, career coaching, free and affordable child care support, energy assistance, better nutrition, advocacy and support for families living with mental illness and overall pathways to self-sufficiency for those of low-income living in Marin. Our services are unique and broad and we are available to provide a sense of relief and guidance to our clients and have designed our services to address their needs holistically and personally. Community Action Marin's programs include: BASIC HUMAN NEEDS: Emergency Family Needs Fund, Low-Income Energy Assistance Program (LIHEAP) EARLY CHILDHOOD & FAMILY DEVELOPMENT: Head Start and Early Head Start, Marin Community Child Development Centers for families of low income FINANCIAL EDUCATION & TAX PREPARATION: Sparkpoint Marin financial, budgeting, and career coaching, Volunteer Income Tax Assistance Homeless Outreach Team and housing supportive services Each program offers volunteer and employment opportunities geared toward specific program needs. Email us today and let us know how you want to get involved: volunteer@camarin.org
Description
OUR VISION: All of us in Marin have an equal opportunity to live our lives with dignity and respect.
PROMISE: Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other.
What We Do:We strive to improve stability, quality of life and community connection through a variety of different social services that provide the foundation to develop and sustain life skills. Our programs support clients through financial management, career coaching, free and affordable child care support, energy assistance, better nutrition, advocacy and support for families living with mental illness and overall pathways to self-sufficiency for those of low-income living in Marin. Our services are unique and broad and we are available to provide a sense of relief and guidance to our clients and have designed our services to address their needs holistically and personally. Community Action Marin's programs include:
- BASIC HUMAN NEEDS
- EARLY CHILDHOOD & FAMILY DEVELOPMENT
- FINANCIAL EDUCATION & TAX PREPARATION
- MENTAL HEALTH
- CARE: Homeless Outreach Team
CAUSE AREAS
WHEN
WHERE
This is a Virtual Opportunity with no fixed address.
DATE POSTED
May 11, 2021
SKILLS
- Customer Service
- Data Entry
- Basic Computer Skills
- Microsoft Office Suite
- Relationship Building
- Verbal / Written Communication
GOOD FOR
N/A
REQUIREMENTS
- Must be at least 18