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Regional Application Support Team Lead

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American Red Cross - Alabama Mississippi Region

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Operations Associate: Regional Application Support Team (RAST) Lead

  • Purpose The Regional Application Support Team (RAST) Leader provides overall leadership to the RAST team in his or her region. The RAST leader ensures that RAST members are trained and ready to provide support to teams using mission-essential systems and applications across regional lines of services.
  • Responsibilities
    • Participate as a member of the Regional Application Support Team (RAST) and coordinate with RAST Lead as needed
    • Provides overall management of IT regional applications support activities and the RAST cadre,
    • Partners with program leaders who supervise RAST members,
    • Assists program leaders and Volunteer Services in the recruitment and engagement of capable volunteers for each of the RAST team positions,
    • Ensures RAST members are connected with regional program leadership and division and national resources that support their respective applications,
    • Ensures RAST members have access to orientation and to training for their respective applications, IT support processes, and DST (grey sky) support and operations,
    • Supports team members in implementation of new applications or updates to existing applications,
    • Leads and coordinate the RAST volunteer cadre in their application support activities,
    • Leads and models best practices for providing support to teams via technologies for remote communication and collaboration,
    • Reviews regional data quality reports and addresses issues,
    • Shares issues, insights and best practices with DST coordinators,
    • Participates in division and national RAST community of practice.
  • Time Commitment 10 hrs per month
  • Qualifications

    Required:

    • Demonstrated experience in successfully leading cross-functional teams,
    • Facility with using mobile and desktop technology,
    • Enthusiasm about using technology to improve delivery of services to Red Cross clients,
    • Ability to communicate, coach and train others in the use of technology,
    • Experiencing working in a matrix reporting structure,
    • Excellent organization skills,
    • Experience with or ability to learn remote collaboration tools and platforms.

    Preferred:

    • Experience with Red Cross services,
    • Experience leading small teams,
    • Experience interfacing with technical IT support.
  • Length of Appointment 1 year renewable
  • Development Opportunities
    • Building skills in using IT applications,
    • Building experience in coaching, training, customer service and remote facilitation
  • Requirements
    • Red Cross orientation (for new volunteers)
    • Department training
    • Application training
    • MS Teams training
    • Training in how to use IT End User Support processes

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About American Red Cross - Alabama Mississippi Region

Location:

700 Caldwell Trace, Birmingham, AL 35242, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.

Description

Every single day, the American Red Cross helps people in emergencies. Whether itメs one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.

Computers & Technology
Crisis Support

WHEN

We'll work with your schedule.

WHERE

This is a Virtual Opportunity, with no fixed address.

SKILLS

  • Basic Computer Skills

GOOD FOR

N/A

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training

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