Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
Manage donor flow at temp taking station to ensure only donors passing temp screen are permitted access.
Explain purpose of temperature screen to donors and ensure they understand reason for deferral if applicable.
Direct donor to next step of donation or options for future donations if deferred.
Model excellent customer service behaviors.
Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
Learn and share the Red Cross story, including the mission, vision, and values
Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.
Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact
Responsible to inform donors of current and upcoming donation promotions
May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed
Must be over the age of 18
Ability to display the utmost professionalism and communication skills
Extremely comfortable working with people from diverse communities and backgrounds
Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App.
Ability to explain/teach technology to donors and fellow volunteers
Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture
About American Red Cross - Alabama Mississippi Region
700 Caldwell Trace, Birmingham, AL 35242, US
The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.
Every single day, the American Red Cross helps people in emergencies. Whether itﾒs one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.